Housing Services Coordinator

General Functions:  

The Housing Services Coordinator provides resource coordination to homeless services providers in the Municipality of Anchorage and CIRI coverage area. This position informs CITC broadly of available resources in the community for those experiencing homelessness and housing insecurity. This position is responsible for understanding the housing services continuum, updating CITC on community resources, and convening providers and staff as necessary.  

Duties and Responsibilities, including but not limited to: 

• Conduct and participate in outreach events in partnership with housing and homeless service providers in the Anchorage Municipality and CIRI Region to understand community needs.
• Meet with community partners to gain information for program development and service continuum mapping.

• Work in partnership with all CITC departments to send and receive referrals to appropriate resources for all participants experiencing housing instability or homelessness. 
• Work with organizations providing temporary emergency shelters to create long-term plans for all participants within the shelter and experiencing unsheltered homelessness. 
• Work with participants to prepare for eligibility screenings and collect needed documentation for eligibility.
• Conduct Coordinated Entry assessments, participate in Coordinated Entry referral meetings, and advocate on behalf of participants for housing.
• Monitor Apricot and other data systems for service needs, performance, and outcomes in partnership with program managers. 
• Host and attend all relevant community meetings as a community liaison.
• Serve on relevant committees and boards about homelessness and report back to the manager and CITC relevant information.
• Aid in program expansion and new community services. 
• Ensure the sharing of program-related data reports with required stakeholders. 
• Assist in updating and reviewing program documents, such as intake forms, orientation packets, and workshop schedules. 
• Support the Manager to prepare and review grant reports (quarterly, bi-annual).
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform all other related duties as needed and assigned.

Job Specifications: 

• Excellent verbal and written communication skills.
• Demonstrated ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Demonstrated ability to compute ratios and interpret graphs.
• Strong problem-solving skills.
• Demonstrated ability to coordinate multiple activities.
• Strong organizational and time management skills.

• Demonstrated ability to work as an active participant in a team environment.
• Strong computer skills, Microsoft Excel, and some SmartSheets.
• Strong group and team facilitation skills.
• Maintain a positive working relationship with CITC staff.
• Must maintain confidentiality at all times while displaying a professional disposition.
• Demonstrated knowledge and understanding of the social, health, education, training, and cultural needs of the Alaska Native and American Indian communities.
• Demonstrated knowledge of Alaska Native and American Indian values and belief systems.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, and Communication Skills. 

Minimum Qualifications: 

• Bachelor’s degree in Business Management or a similar field. Relevant experience may substitute for the education requirement on a year-for-year basis.
• Minimum of two years of program management or program monitoring experience.
• Continued employment is contingent upon receipt of satisfactory state and federal background checks.
• Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.

Preferred Qualifications: 

• Experience with program management, writing quarterly reports and administering funds.
• Experience in social services or non-profit settings, specifically with community-wide projects or homelessness initiatives. 

Physical Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.