Workforce Development Coordinator I/II/III

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title:         Workforce Development Coordinator I/II/III 

Department:    Career Development

Reports To:     Workforce Development Supervisor 

Supervises:      None

FLSA Status:  Non-Exempt

Pay Grade:      N4 (I/II) N5 (III)Lead

Job Type:         Regular, Full-Time

AKBCU:         No       ICPA: Yes

General Functions:

The Workforce Development Coordinator offers personalized employment and career assessments, job exploration, and coaching. The Workforce Development Coordinator assists with resume and cover letter development, provides interview coaching and life skills training, and supports job searches through referrals, application assistance, and job center events. Additional services include peer career development through Job Club, referrals to training, apprenticeships, internships, and community resources, and opportunities for direct employer connections through job fairs and on-site events. These services are designed to address barriers, improve skills, and promote sustainable employment. The coordinator collaborates with community partners, other CITC departments, and works to meet department and agency performance targets while maintaining a participant-focused approach.

Duties and Responsibilities:

Workforce Development Coordinator I/II

• Maintain an active participant caseload, ensuring accurate documentation, follow-up on missing information, and timely completion of required reports.
• Provide job placement services by screening and referring job seekers to employers based on qualifications, ensuring a seamless process from application to placement.
• Promote workforce and professional development activities in a positive and constructive manner that maintains respect for CITC’s diverse population.
• Work in partnership with the Workforce Development Supervisor to develop, implement, and coordinate workforce development programs that enhance job seeker’s employability skills.
• Conduct assessments of job seekers, including reviewing career interests, work history, education, training, job skills, and salary expectations.
• Responsible for interviewing, screening and referring job seekers to fill vacancy requests with partnering companies if qualifications are met.
• Notify job seekers of employment opportunities. Describe job duties and responsibilities, pay scale, and other pertinent information.
• Offer career coaching, resume writing assistance, job search strategies, interview preparation, and professional presentation guidance to job seekers.
• Document participant interactions, development plans, case notes, and supportive services entries, adhering to all policies and procedures.
• Follow up on subsidized employee placements with the employee and supervisor to document progress/outcome of the placement and identify any needed areas of support, services and/or referrals.
• Maintain participant databases, ensuring accurate entry of demographics, employment goals, and referral outcomes.
• Perform administrative duties such as data entry, answering calls, document filing, and word processing.
• Maintain confidentiality according to regulations and procedures. 
• Assist with other duties as required by supervisor or department needs. 

Workforce Development Coordinator III/Lead

• Perform all duties/responsibilities of Workforce Development Coordinator I/II with a high level of proficiency.
• Serve as an active member of the interview and selection committees when applicable, ensure that all interviews are conducted in a consistent manner and in accordance with CITC policies and relevant laws and regulations.
• Assist the CD Senior Manager and Workforce Development Supervisor in preparing reports and organizing data for analysis and submission.
• Take a lead role in CD related processes and procedures evaluation and make suggestions to improve efficiency and workflow.
• Serve as a resource for staff on questions related to CD services and provide mentorship as needed.
• Assist the CD Sr. Manger and WDC Supervisor with ensuring programs are following current policies and procedures.
• Conduct quality assurance file reviews and support the team in ensuring compliance with policies and procedures.
• Lead and support the creation and maintenance of training materials and provide training to other staff members.
• Act as an internal liaison to ensure alignment with organizational goals and objectives.

Key Partnerships

• Build and sustain relationships with CITC programs, non-profit and for-profit organizations, Native and Village corporations, and community employers to create a steady pipeline for qualified applicants.
• Engage in outreach activities such as attending job fairs, community events, and employer meetings to raise awareness of Career Development services and recruit job seekers.
• Serve as acting department manager for CD, if the Workforce Development Supervisor, CD Sr. Manager, and Director are unavailable.

Job Specifications:

• Strong interpersonal skills, with the ability to work effectively with management, staff, external business associates, and community stakeholders.
• Excellent organizational and detail-oriented skills, with the ability to manage multiple priorities and deadlines.
• Experience in workforce development, case management, or related fields, with a comprehensive understanding of current workforce trends and strategies.
• Familiarity with the Alaska job market, personnel recruitment procedures, and interviewing techniques.
• Proficiency in Microsoft Office and Adobe software.
• Ability to respond effectively to inquiries or complaints from customers, regulatory agencies, or the business community.
• Knowledge of Alaska Native and American Indian cultures, values, and community resources.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills 

Minimum Qualifications:

Workforce Development Coordinator I

• High School Diploma or GED
• Up to 1 year of work experience in case management, employment counseling, workforce development or year for year in a similar field or the equivalent combination of education and experience. 
• Successful completion of CITC’s Case Management Apprenticeship Program may substitute for the experience and/or education requirement.

Workforce Development Coordinator II

Workforce Development Coordinator III/Lead

• Bachelor's degree in Human Resources, Business, Education, Communication or a related field or 4 years of progressive experience in workforce development, case management or related field or the equivalent combination of education and experience.
• Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.

Minimum Qualifications for All Levels:

• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian communities.
• Continued employment status will be contingent upon completion of a satisfactory state and federal criminal background check.

Preferred Qualifications for All Levels:

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.  
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary. 
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner. 

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify the job duties and to designate other functions as essential.  This job description is not an employment agreement or contract.