Remote - SCC - Technical Support Analyst 2

Launch Your Career with Cook SystemsnnReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.nnOur core values : integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.nnJoin our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!nn2 Submittals allowed. Web Cam Interview OnlynTO NOTE : ON SITE REQUIRED : first 30 days - 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. nParking is NOT provided for contractors.nABOUT THE ROLEnThe SCC seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.nAnswering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.nCandidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.nCandidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires? office.nCandidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.nAdditionally, the Candidate installs software to end user PCs as requested.nCandidate performs PC troubleshooting as needed.nCandidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.n Recent experience in a full-time Help Desk / Technical Support positionnRequiredn2nYearsnWorking knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prodnRequiredn2nYearsn2 or more years of experience entering information and working with a trouble ticket, issue tracking systemnRequiredn2nYearsnExperience and proficiency with Microsoft, Visio, SharePoint and Office applicationsnRequiredn2nYearsnProven analytical and problem-solving abilitiesnRequiredn2nYearsnExcellent verbal and written communication skillsnRequiredn2nYearsnAbility to work independently with minimal direction and as a teamnRequiredn2nYearsnHighly motivated and self-directednRequiredn2nYearsnAbility to present ideas in business-friendly and user-friendly language.nRequiredn2nYearsnAbility to work independently with minimal direction and as a teamnRequiredn2nYearsnHighly motivated and self-directednRequiredn2nYearsnKnowledge of Active DirectorynDesiredn2nYearsnCompTIA A CertificationnDesiredn2nYearsnExperience with Symantec?s Altiris and Ivanti?s Service Desk.nDesiredn2nYearsnnWhy Work with UsnnBenefitsnnAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to : nn Your Health, Your Way : Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.n Peace of Mind, Every Step of the Way : Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.n Flexibility for Life's Needs : Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.n Bridging the Gaps : Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.n Your Future Starts Now : Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.nnAt Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems. Responsibilities : Answer helpdesk calls and emailsCreate and assign service ticketsPerform password resets and account unlocksManage new hire PC builds and deploymentsReimage returned PCs for redeploymentInstall software on end user PCsPerform PC troubleshootingManage loaner laptops