Remote - Technical Support Analyst 2

TO NOTE : ON SITE REQUIRED : first 30 days - 100% ON SITE required for training purposes. After training schedule will be 2 -3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. Parking is NOT provided for contractors. ABOUT THE ROLE The Client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed. Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts. Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed. Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires' office. Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment. Additionally, the Candidate installs software to end user PCs as requested. Candidate performs PC troubleshooting as needed. Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff. Skill Required / Desired Amount of Experience Recent experience in a full-time Help Desk / Technical Support position Required 2 Years Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod Required 2 Years 2 or more years of experience entering information and working with a trouble ticket, issue tracking system Required 2 Years Experience and proficiency with Microsoft, Visio, SharePoint and Office applications Required 2 Years Proven analytical and problem-solving abilities Required 2 Years Excellent verbal and written communication skills Required 2 Years Ability to work independently with minimal direction and as a team Required 2 Years Highly motivated and self-directed Required 2 Years Ability to present ideas in business-friendly and user-friendly language. Required 2 Years Ability to work independently with minimal direction and as a team Required 2 Years Highly motivated and self-directed Required 2 Years Knowledge of Active Directory Desired 2 Years CompTIA A Certification Desired 2 Years Experience with Symantec's Altiris and Ivanti's Service Desk. Desired 2 Years