What are the responsibilities and job description for the Referral Coordinator / Patient Services Specialist position at Cookeville Medical Clinic?
Full Time - 40 hours per week, Monday - Friday 8a-5p
About Us
Cookeville Medical Clinic is the largest independent medical provider in Upper Cumberland delivering comprehensive healthcare for all ages at our 7 convenient locations (Baxter, Cookeville, Crossville, Gainesboro, Sparta, Rickman & Byrdstown). We aim to be our communities’ preferred provider of personalized, innovative, high-quality and cost-effective healthcare. Our team members value commitment, integrity, responsibility, and ethics in order to promote teamwork, efficiency, professionalism, and compassion to ensure we’re providing the best possible outcomes for our patients.
What You’ll Be Doing
The Referral Coordinator under the direction of the Practice Administrator provide direct nursing support in an outpatient urgent care and/or family practice setting.
The success candidate will be able to:
- Responsible for calling and scheduling referral appointments for patients at all 5 locations.
- Fax any requesting information and ensure proper set up paperwork has been completed.
- Follow up with the specialty offices to ensure the patient was seen and request records
- Communicate appointment dates to the patient and ensure they have a follow up appointment with the referring provider
- Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
- Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
- Carries out patient discharge processes; clarifies and provides patients with follow up care instructions and referrals.
- Ensure all results and reports from either in-house testing or outside testing is in the chart prior to the physician seeing the patient or according to the physicians request.
- Will be part of the Patient Service Team and utilized as an overflow operator.
- Perform any and all other duties as assigned
What We’re Looking For
- At least1 year of experience in a medical practice or urgent care setting preferred
- Knowledge of examination, diagnostic and treatment procedures
- Exceptional organizational and multi-tasking abilities
- Effective communication and interpersonal skills
- Proficiency in using electronic health record (EHR) systems and other relevant software
- Problem-solving aptitude and a proactive approach to addressing challenges
- Attention to detail and a commitment to delivering high-quality patient care
- Skill in establishing and maintaining effective working relationships with physicians, patients, employees and the public
What We Offer
- Competitive pay
- Medical, dental, and vision insurance
- Generous paid time off
- Paid Holidays
- 401k
- Continuing Education
- Flexible schedule
Cookeville Medical Clinic is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Cookeville, TN 38501 (Required)
Ability to Relocate:
- Cookeville, TN 38501: Relocate before starting work (Required)
Work Location: In person
Salary : $16
