What are the responsibilities and job description for the Production Support Lead position at CoolSnail?
Position Description (the more details the better)
Client: Trane
Job Title: Production Support Lead
Type: Direct Hire
Location: Davidson, NC office onsite/hybrid
This position will be primarily responsible for leading the production support activities of our client's compensation management solution group. Responsibilities will include, but not be limited to, planning production calendars to meet stakeholder review and payroll deadlines, coordinating daily production activities (such as pipeline scheduling, report generation, integrations, etc.), troubleshooting production issues, and coordinating system fixes with necessary teams, release management including system testing and deployments. Planning, coordinating, and executing daily production activity calendars across multiple client groups Monitoring of production activities to ensure successful completion or coordinate resolution of any production failures Production incident troubleshooting, root cause analysis, resolution coordination, and incident tracking to closure Software release testing and regression testing coordination and execution Development of release playbooks to ensure a smooth rollout Planning, implementing, and supporting release deployment Coordination with all internal teams, external teams, and interfacing with business leads
This is a full-time role that is onsite/hybrid in our Davidson NC office- the Full-time salary is $90,000 - $110,000 plus benefits/bonus
Required Skills:
Experience across all phases of the Software Development Lifecycle required
Experience with Microsoft Office Suite required
Experience managing incidents using ServiceNow or any similar tool
Experience with supporting the following or similar technologies:
Informatica ETL - Required
Oracle PL/SQL – Required
Experience with production support roles and responsibilities required
Ability to work well and adapt to change in a fast-paced environment required
Excellent written, verbal and interpersonal communication skills
Must have ability to work well in a team environment
Nice to Have:
SAP Commissions – Good to have
Scripting languages such as: Unix Bash shell, Perl, or Python – Good to have
Experience performing system application testing preferred
Experience performing system administration duties preferred
Key Words (at least 6)
Production Support
SDLC
ETL
PL/SQL
Troubleshooting
Deployment
Bachelor’s Degree Requirement: Yes
Salary : $90,000 - $110,000