What are the responsibilities and job description for the Desktop Support Consultant position at COOLSOFT?
Job Details
.*************** DIRECT CLIENT REQUIREMENT ****************
Description :
This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) that could potentially require occasional office/site visits for troubleshooting and/or project work.
The main activities for this role are as follows:
? Level 3 support and maintenance of workstation software and hardware
? Support and maintenance of Operating Systems for user workstations
? Peripheral device support (printers/scanner/etc.) and maintenance
? Incident and Service Request Management
? Technical assistance on projects as assigned by Desktop Support Supervisor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
