What are the responsibilities and job description for the Office Staff - Summer 2025 position at Coon’s Franklin Lodge?
Coons Franklin Lodge is excited to announce an opportunity for an enthusiastic Office Staff member for the summer of 2025. In this role, you will be instrumental in supporting our front office operations and ensuring that our guests receive top-notch service during their stay.
Your responsibilities will include but are not limited to:
Requirements
The Employee Experience
One of the best parts of working at Coons is that we offer dorm-style housing. Some of our rooms are right on the water with breathtaking views of the lake.
Mornings are busy for our staff with our wood and ice service to each cabin, breakfast and lunch service, waterfront and housekeeping. Most staff is off in the afternoons before dinner service. This is the best time to be off work and either sitting on the dock, waterskiing or hitting the bike trails. Our most successful employees return year after year because of the hospitality and respect they are shown by the Coons family.
Ideal Candidate
An ideal candidate is someone who can take ownership over their job duties and operates with integrity and respect for themselves and their co-workers. The Coons family wants you to enjoy this little slice of heaven as much as our guests do.
Room and Board
We provide dorm-style housing and 3 staff meals a day. We can accommodate most dietary requests. Room and board will be deducted from your paycheck at the rate of $65 per week.
Employee Perks
Fun Things to Do at Coons When Off Duty
We highly encourage all our staff to make use of the beautiful Northwoods and the resort activities available while not working. How often do you get to live at a resort?
Activities:
There is a beautiful trail winding throughout the resort property. Biking, jogging, and hiking are very popular. Everyone is welcome to explore. Basketball is a favorite.
Tennis Courts:
There are four courts on the premises. During the time the courts are not in use, all employees are welcome to take advantage of the courts. We ask the following things: Permission is needed, proper tennis attire is required (whites), tennis shoes only, no running shoes. Should any guest want to come and use the courts, vacate the court promptly and courteously.
Waterfront:
Trout Lake is one of Wisconsin's finest. There are two docks located on the waterfront. The swimming dock is for guest use only. All employees are welcome to use the boat dock. Employees are welcome to use the following equipment: sailing, water-skiing, canoes, rowboats, and kayaks. No motor boats. You must check out all equipment with the proper resort personnel. Once again, guests have first preference.
Golf:
Trout Lake Golf Course is located 2 miles north of the resort off HWY 51. We get a 20% discount! For more information see: http://www.troutlakegolf.com/main.html
Yoga: Staff can join in our guest Yoga class In the Lodge, Tuesdays at 10am. You must pre-register with Emily or Sarah due to limited spots available.
Getting Here and Getting Around
We are located about 10 miles from the towns of Woodruff and Minocqua. I would say about 50% of our bring an automobile with them. There is minimal public transportation and biking on the highway is discouraged.
For Fun
Fun Things to Do in the Area
Music in The Park- Sunday Nights in Manitowish
https://manitowishwaters.org/things-to-do/music-in-the-park/
Big Top Chautauqua- Although a little bit faraway, but world-renowned musical venue:
https://www.bigtop.org/
Hiking
Map it Vilas County. Great app to find hiking spots to meet your needs:
https://apps.apple.com/us/app/map-it-vilas-county/id881933385
Biking
Your responsibilities will include but are not limited to:
- Managing incoming calls and responding to guest inquiries efficiently
- Assisting guests during check-in/check-out and ensuring their needs are met
- Coordinating reservations and updating the guest management system
- Performing various administrative tasks including filing, data entry, and maintaining accurate records
- Collaborating with team members across departments to enhance the guest experience
- Taking on special projects and tasks as required
Requirements
- Strong communication and customer service skills
- Excellent organizational and time management skills
- Detail-oriented with a focus on accuracy
- Ability to work well under pressure
- Team player with a positive attitude
The Employee Experience
One of the best parts of working at Coons is that we offer dorm-style housing. Some of our rooms are right on the water with breathtaking views of the lake.
Mornings are busy for our staff with our wood and ice service to each cabin, breakfast and lunch service, waterfront and housekeeping. Most staff is off in the afternoons before dinner service. This is the best time to be off work and either sitting on the dock, waterskiing or hitting the bike trails. Our most successful employees return year after year because of the hospitality and respect they are shown by the Coons family.
Ideal Candidate
An ideal candidate is someone who can take ownership over their job duties and operates with integrity and respect for themselves and their co-workers. The Coons family wants you to enjoy this little slice of heaven as much as our guests do.
Room and Board
We provide dorm-style housing and 3 staff meals a day. We can accommodate most dietary requests. Room and board will be deducted from your paycheck at the rate of $65 per week.
Employee Perks
Fun Things to Do at Coons When Off Duty
We highly encourage all our staff to make use of the beautiful Northwoods and the resort activities available while not working. How often do you get to live at a resort?
Activities:
There is a beautiful trail winding throughout the resort property. Biking, jogging, and hiking are very popular. Everyone is welcome to explore. Basketball is a favorite.
Tennis Courts:
There are four courts on the premises. During the time the courts are not in use, all employees are welcome to take advantage of the courts. We ask the following things: Permission is needed, proper tennis attire is required (whites), tennis shoes only, no running shoes. Should any guest want to come and use the courts, vacate the court promptly and courteously.
Waterfront:
Trout Lake is one of Wisconsin's finest. There are two docks located on the waterfront. The swimming dock is for guest use only. All employees are welcome to use the boat dock. Employees are welcome to use the following equipment: sailing, water-skiing, canoes, rowboats, and kayaks. No motor boats. You must check out all equipment with the proper resort personnel. Once again, guests have first preference.
Golf:
Trout Lake Golf Course is located 2 miles north of the resort off HWY 51. We get a 20% discount! For more information see: http://www.troutlakegolf.com/main.html
Yoga: Staff can join in our guest Yoga class In the Lodge, Tuesdays at 10am. You must pre-register with Emily or Sarah due to limited spots available.
Getting Here and Getting Around
We are located about 10 miles from the towns of Woodruff and Minocqua. I would say about 50% of our bring an automobile with them. There is minimal public transportation and biking on the highway is discouraged.
For Fun
Fun Things to Do in the Area
Music in The Park- Sunday Nights in Manitowish
https://manitowishwaters.org/things-to-do/music-in-the-park/
Big Top Chautauqua- Although a little bit faraway, but world-renowned musical venue:
https://www.bigtop.org/
Hiking
Map it Vilas County. Great app to find hiking spots to meet your needs:
https://apps.apple.com/us/app/map-it-vilas-county/id881933385
Biking
- Trails:
- Bike Rentals: Coontail: https://coontail.com/pages/rental-rates-2022
Salary : $65