What are the responsibilities and job description for the Global Business Process Lead OTC position at Cooper Companies?

Job Description

CooperVision, a division of CooperCompanies (NASDAQ : COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com

Job Summary

Working to support the Business Process Owner (BPO), the GBPL is custodian of CooperVision's global business processes design and standards for Back Office processes (Order to Cash, Pricing set up, Customer set up, New Products and Product Discontinuation). The Global BPL will work with Regional and Global Commercial Operations teams on new capabilities from our Customers, and the OneVision project team and Functional Track Lead to define and ensure that the global design meets CooperVision requirements.

The GBPL will provide functional and subject matter expert leadership and oversight for planning, global requirements gathering, gap analysis and design for CooperVision's future processes and stewardship over the global processes. The GBPL is responsible for ensuring that processes, policies, procedures required to support the global business processes are being created, implemented consistently, and documentation maintained.

Defining the business strategy, specific process details and the systems capabilities to enable them, is key to this role. This role will interact with other functional areas to ensure that solutions are optimized across the business.

The GPBL with be a point of contact for business process owners globally that need to discuss or be aware of changes to business process or systems in their functional area. GBPL will align and identify the key business resources (SME's) in each Oracle market that will provide the basis for ongoing requirements and business support.

Responsibilities

Essential Functions

Provides strategic leadership in the development and evolution of business processes using subject matter expertise and leadership skills to lead the organization through the process of defining and adopting the new business process, related policies, and systems. Works with the Business in identifying best practice processes, problems and anticipating needs.
A leader in the management of change within their function. The scope includes internal CV teams and processes; and the co-ordination of change programs with external teams as required.
Engage the Business Users, Project Management, and other groups as necessary to gain agreement on the changes in business processes, organizational design, and solutions to gaps.
Develops a working knowledge of the Oracle EBS global solution design, deployed modules and configurations for the defined business process function. In addition, knowledge of supporting systems and interfaces will be required.
Works with the Business Process Owners to ensure the provision of ongoing user support of the implemented software.
Works with Business Process Owners in the prioritization, strategic direction, performance analysis and action plans for the organization. This includes metrics to monitor and evaluate the performance of specific processes, leading to continuous improvement opportunities.
Establishes and manages process action teams / resources (local. Regional, and Global) for the assigned process areas to drive process definition and descriptions, process training plans, and deployment. While not directly responsible, they will need to manage other resources within the function to accomplish this.
Works with the Functional track lead to estimate time and work effort to build / configure and implement new processes and application functionality according to specifications. Manages the business resources, scheduling, and participates in feature / functionality trade-off decisions using business benefit analysis.
Builds and sustains strong relationships throughout the business, provides persuasive communication and works as an advocate for their function.
Ensures there is documentation on all phases of processes and modification of existing systems and processes in line with the GPI
Keeps management well informed on a timely basis of progress, status, and concerns for each assignment.
Effectively communicates ideas and information with peers, management, and customers. Responsible for the knowledge transfer to key stakeholders.
Provides ongoing support, coaching and mentoring, whilst ensuring trouble-shooting of deployed processes are carried out.
Provide internal consultative leadership and support for large enterprise programs and process development for extraordinary circumstances.
Ensure training, mentoring, directing and validating the work of the Business Process Leads

Specific to the Oracle EBS - OneVision project (by phase) and supported by the Global Process Initiative

Blueprint phase :

Participate in Business Process Definition Workshops

Champion process standardization

Review and approve business process definition

Establish work plans for respective process area

Coordinate with other Global Process Leads to ensure cross-process effectiveness

Design and document future business processes to support requirements

Ensure solutions are being worked on to resolves issues in global design

Participate in change management activities and identify, schedule, and support process participants across the globe

Build phase :

Participate in system-based process walkthroughs

Act as liaison to the global technical teams

Ensure system design meets process goals

Establish and communicate changes in policies, processes, organization structure, etc.

Test phase :

Ensures the training required to support the rollout is being developed and coordinated

Support the review and validation of key business scenarios

Support the Identification and build of key business scenarios

Ensures there is adequate leadership in place for test activities and documenting of test results

Supports and drives change requests

Communicate business vision to end users

Deploy phase :

Ensure the development of training materials and that they are reviewed and approved

Be a leader in the change management process

Monitor process performance and business impact

Maintenance and On-going support phase :

Ensure the global design and documentation is maintained and enforced in all live Oracle markets

Ensure all approved requests are prioritized with committed business cases and ROI

Oversee the User Forums

Qualifications

Knowledge, Skills and Abilities :

Work across organizational boundaries to document and develop functional and technical specifications and support for the design, development, testing, and maintenance of new processes

Intimate knowledge of existing processes in their functional areas. Additionally, knowledge of the information that is required for cross-functional processes will be required.

Strong business analysis skills required

Excellent knowledge of the business enterprise functions and processes

Ability to work with both technical and non-technical personnel at various levels of the organization

Manage through influence

Excellent analytical and problem solving skills

Ability to adapt to a fast and dynamic environment

Ability to effectively translate between functional and technical teams

Ability to follow procedures and produce / maintain supporting documentation

Resolves simple to complex system problems in creative, but simple, ways

Excellent written, oral and interpersonal communication skills

Excellent time management

Highly self-motivates, self-directed and attentive to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Extensive experience working in a team-oriented, collaborative environment

Ability to produce exceptionally quality output

Ability to communicate effectively with senior management

Work Environment :

Normal office environment

Sedentary to light physical effort necessary to perform the job

Extensive contact with employees and external business partners and vendors

Travel required 50% of the time. There may be times / projects where 75% will be required.

Working hours need to flex to support multiple time zones and teams

Experience :

Previous experience in systems implementation, preferably in a global ERP implementation.

Demonstrated ability to lead change within a complex international organization

Experience in functional business processes, functional requirements writing, test script and use case development and documentation.

Requires management and leadership experience to lead project teams.

Education :

Degree in relevant field or equivalent experience and minimum 7 years prior relevant experience.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $132,731 and $189,616 per hour / year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

LI-AK1

Salary : $132,731 - $189,616

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