What are the responsibilities and job description for the Ops Manager/Store Support Manager position at Cooper Flooring?
Special point of contact for our customer, The Home Depot, in given territory.
The role will require scheduling of customers, handling job site issue resolution, elevated consumer issues, and light warehouse functions - depending on territory needs.
Position requires interaction/relationship building with those we contract work out to, and management of those daily projects.
This position will require daily interaction with The Home Depot and its associates.
Daily focus on Voice of The Customer surveys – continually drives for improvement in our customer services levels.
Trainer for The Home Depot staff as it relates to our business (flooring) and tools available.
Flexibility in schedule – at times, weekend or evening accessibility is needed
Preferred Skills:
Computer literacy a must
Bilingual (Spanish) a huge plus
Flooring/Big box hardware knowledge a plus but not required.
Well spoken – comfortable with customer and contractor communication
Multitasker
Microsoft office proficiency a plus
Team player
Focus on best-in-class customer service a must!
Job Type: Full-time
Pay: From $48,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person
Salary : $48,500