What are the responsibilities and job description for the Field Service Technician IV position at Cooper Machinery Services?
Job Title: Field Service Technician IV
FLSA Status: Non-Exempt
Group: Regular – Full Time - Hourly
Department: Services
Location: Houston, TX
About Cooper Machinery Services:
Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.
Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.
Role Summary:
The Field Service Technician IV – High Speed Engines/Compressors will be responsible for coordinating and supervising activities while providing hands-on technical and operational support of high-speed Reciprocating Compression equipment such as Caterpillar, Waukesha, and Ariel. This position will provide support at customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required. This position requires frequent travel of long-term duration.
Responsibilities:
Under the supervision of the Field Services Site Team Leader/Manager, provide technical and mechanical services to external customers in settings such as compressor stations, process plants, etc.
In the role of Field Service Technician IV you will:
FLSA Status: Non-Exempt
Group: Regular – Full Time - Hourly
Department: Services
Location: Houston, TX
About Cooper Machinery Services:
Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.
Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.
Role Summary:
The Field Service Technician IV – High Speed Engines/Compressors will be responsible for coordinating and supervising activities while providing hands-on technical and operational support of high-speed Reciprocating Compression equipment such as Caterpillar, Waukesha, and Ariel. This position will provide support at customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required. This position requires frequent travel of long-term duration.
Responsibilities:
Under the supervision of the Field Services Site Team Leader/Manager, provide technical and mechanical services to external customers in settings such as compressor stations, process plants, etc.
In the role of Field Service Technician IV you will:
- Perform preventative maintenance with site team leader guidance
- Participate in diagnosis and correct engine problems with supervision
- Repair and / or rebuild reciprocating engines and compressors per site team lead
- Complete safety checks, observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
- Must be able to demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
- Monitor key operations variables and other process data, report to site team lead, and together ensure that the units are operating within design parameters
- At team leads’ direction, attend on-site operations meeting with client personnel to proactively identify issues and lead the efforts to resolve them
- With team lead guidance, establish working relationships with key customer contacts including operators, engineering and maintenance personnel to proactively manager long term and short-term issues
- With team lead guidance, support turn-around activities for customers
- Will continually seek both technical and product training when available
- Treat management and other employees with respect and contribute to building a positive team spirit
- Follow instructions and promptly respond to management direction
- Work with integrity, always upholding the company's values
- All other duties as assigned
- High School Diploma / GED from an accredited school or institution
- Minimum 10 years of experience in similar role
- Advance knowledge of field service tooling and equipment
- Must have experience with a wide range of engines and compressors of all sizes
- CAT Gas
- CAT Gas II
- CAT Electrical
- CAT 3600 ADEM III
- CAT 3600 Master Mechanic
- CAT Failure Analysis
- Waukesha GET - Gas Engine Technology (Factory-certified course)
- Waukesha GEE - Gas Engine Emissions
- Waukesha ESM - Engine System Manager (Factory-certified course)
- Waukesha Series 4 Operator Technology
- Waukesha Compressor Operator Technology
- Waukesha Product Training
- Waukesha VHP Field School
- Waukesha Custom Engine Controls
- Ariel Basic
- Ariel Mechanical
- General knowledge of mechanical systems (i.e. Pneumatic, hydraulic, electrical) and experience utilizing mechanical hands tools
- Work overtime, weekends and holidays, as required
- Be subjected to extreme heat for extended periods of time
- To the extent that you are applying for a position that requires you to operate a Cooper Machinery Services owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record
- Possess or obtain a valid driver’s license
- Must be able to travel to customer sites 100% of the work time
- Must be able to attend and pass required industry and site-specific safety training
- Experience with SAP preferred
- Must be able to lift at least 50 pounds physically able to perform labor, prolonged periods of standing, bending, or kneeling to meet the requirement of working in the parts warehouse to put items on the shelf for storage.
- Travel will be required. Estimated 25% with some overnight stays.
- Work well and communicate well with others
- Familiarity with a variety of technical field concepts, practices, and procedures
- Safety focused, Service-oriented, Business focused, A self-starter
- Dependable with ability to handle multiple activities successfully
- Mature with the ability to take direction, reporting data and completing time and expense reports
- Result oriented with a sense of urgency
- Good verbal and written communication skills
- Technical training in the oil and gas industry or associated industry
- Master the Core competencies; Basic tools; Basic Engine & Compressor Theory; Basic Shop Math Skills; Basic Computer skills – Word & Excel
