What are the responsibilities and job description for the Collections Specialist II position at Cooper University Hospital?
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Responsible for accounts receivable related to CUP outstanding accounts business. Duties and activities will be performed in a fast-paced corporate benefits office environment. Dedicated to quick and timely change management in order to have positive outcomes in collections activities. Acts as the customer service agent between third party payors/contractors/government agencies/CUH-CUP patients and CUP open account balance business. Capable of managing high volume invoice documentation and outstanding balance resolution. Responsible for accurate and timely invoice/account management along with problem account management through clear and concise account documentation and/or all other communication tools valuable to achieve account resolution. Interfaces well with all levels of staff and management. Maintains all PHI in accordance with HIPPA, JACHO, third party contractual agreements along with CUH policy and procedures. Ability to manage daily job functions along with special project work and prioritize level of importance on demand. Capable of identifying third party payor response trending and escalation to management team as deemed necessary.
Experience Required
2 – 3 years Accounts Receivable resolution preferred with a strong focus on customer experience
Familiarity with third-party billing processes including CPT/HCPCS and ICD-10 knowledge is desired. Knowledge of medical terminology, medical record review and reimbursement analysis is preferred. Experience may also include appeals processing, denial or rejection analysis and resolution and medical billing guidelines as it relates to the job function.
Epic experience is a plus
Education Requirements
High School Diploma or Equivalent required; some college preferred
