Cooperstown - Food & Beverage Manager

Salary Range: $65k to $80k USD ANNUALLY

Position Overview:

The Food & Beverage Manager is responsible for overseeing daily operations of the Clubhouse restaurant and Upperdeck Bars at Cooperstown All Star Village, ensuring a high-quality dining experience for guests, staff, and players. Reporting to the Food & Beverage Director, this role focuses on operational efficiency, staff leadership, guest satisfaction, and financial management to drive success in a fast-paced, high-volume environment.

Key Responsibilities:

Operational Leadership and Management:

• Oversee daily operations across food and beverage outlets, including the Clubhouse restaurants, Upperdeck & Dugout Bars, Clubhouse Suite private dinning space, and special events.
• Ensure seamless coordination of food and beverage services with Executive Chef and Back of House teams, maintaining efficiency and consistency.
• Monitor staffing levels, ensuring appropriate coverage to meet demand.
• Uphold and enforce health, safety, and sanitation standards.
• Assist the Food & Beverage Director in implementing strategic initiatives to enhance operational performance.

Guest Experience and Satisfaction:

• Ensure excellent service across all dining areas, maintaining high guest satisfaction levels.
• Address guest concerns or complaints promptly and professionally.
• Work with marketing to promote food and beverage offerings and drive engagement.
• Implement service improvement plans based on guest feedback.

Financial Management and Budgeting:

• Assist in budget development and financial planning for food and beverage operations.
• Monitor financial performance, including sales, costs, and labor, to ensure profitability.
• Identify and implement cost-control measures to optimize efficiency.
• Oversee inventory management and supplier relationships to maintain quality and cost-effectiveness.

Staff Development and Leadership:

• Hire, train, and mentor food and beverage staff, fostering a strong service-oriented culture.
• Conduct regular performance evaluations and provide ongoing coaching.
• Develop scheduling and labor strategies to balance efficiency and service quality.
• Promote teamwork and a positive work environment.

Operational Improvements and Service Enhancements:

• Identify opportunities for service improvements and implement action plans.
• Collaborate with facilities maintenance teams to ensure all food and beverage equipment and facilities are in optimal condition.
• Stay updated on industry trends and introduce innovative solutions to enhance service.

Health, Safety, and Compliance:

• Ensure all operations comply with food safety and health regulations.
• Conduct routine audits to maintain high hygiene and sanitation standards.
• Train staff on proper food handling procedures and safety protocols.

Collaboration and Communication:

• Maintain strong communication with the Food & Beverage Director and other departments.
• Participate in strategic planning meetings to align food and beverage operations with overall business goals.
• Work closely with event coordinators to manage special functions and large-scale dining events.

Qualifications:

Required:

• Minimum of 3 years of experience in food and beverage management.
• Strong leadership, organizational, and problem-solving skills.
• Experience managing high-volume food and beverage operations.
• Knowledge of food safety, health regulations, and compliance standards.
• Excellent financial acumen, including budgeting, forecasting, and cost control.
• Ability to work flexible hours, including nights, weekends, and holidays.

Preferred:

• Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience.
• Experience in sports hospitality, resort dining, or large-scale food service operations.
• Proficiency with POS and inventory management systems.
• Experience in marketing and event planning for food and beverage operations.

Special Physical Requirements/Working Conditions:

• Ability to stand, walk, and lift up to 50 pounds regularly.
• Exposure to varying temperatures and outdoor conditions.
• Extended work hours during peak seasons and events.

Salary : $65,000 - $80,000