What are the responsibilities and job description for the IT Service Desk Analyst (Contract) position at CooperSurgical, Inc.?
Installs, configures, evaluates, maintains, monitors, and troubleshoots client computing hardware and software to meet or exceed published SLA's, with effective management of the customer relationship during the support process.
Primarily responsible for providing first level support through handling incoming queries from internal customers.
Initial customer contact could be over the phone , via request and incident management self-service, email, messaging or in person.
