Service Desk Analyst

Service Desk Analyst< / b>. Assists user community with the documentation and resolution of requests for service that originate (via phone email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.< / p>

ITIL certification preferred. Additional Service Center responsibilities duties as required.< / p>

The assignment requires candidate availability Monday through Friday approximately 40 hours per week hours 8 : 00 a.m. 4 : 30 p.m.< / p>

New hire will be trained onsite at Oakland County then working remote approximately three days / week & onsite two days / week.
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Number of Resources Requested : < / b>1
Maximum Number of Candidates : < / b>2
Experience Level : < / b>3 Years
Start Date : < / b>02 / 10 / 2025
Duration : < / b>1 Year
Environment : < / b>CA Service Desk Microsoft Desktop OS Microsoft Office Suite Adobe Acrobat. Will be migrating to ServiceNow in 2025.< / p>

4 Reasons to Join Volitiion IIT Inc. : 1. Our Commitment to You We offer competitive pay multiyear projects and a list of exciting clients. 2. WorkLife Balance We work hard; we work smart and have quality time for family and life. 3. Our Mantra We treat our consultants the way we want to be treated : with integrity professionalism and trust. 4. Career Development We help you meet your career goals and continuously support your efforts to build your skillset. Check out our Referral Program! Volitiion IIT Inc will pay you up to $1000 for every qualified professional that you refer and we place. If you see a position posted by Volitiion IIT Inc. and know the perfect person for the job please send us your referral. Volitiion IIT Inc. is an Equal Opportunity / Affirmative Action Employer. < / p>