E-Branch Manager

Coosa Valley Credit Union is excited to announce an opening for an E-Branch Manager within our E-Branch Department located in Rome, Georgia! We are looking for individuals who are passionate about helping our members achieve their financial goals and improve their financial well-being. If you are eager to be a part of, and lead, a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!

Job Description:

• Demonstrate Coosa Valley Credit Union's culture and values by leading a team dedicated to building and expanding an "Engaged Member" portfolio for loans and deposits via digital channels.
• Foster an outstanding Digital Member Experience that mirrors the personal service of in-branch interactions through chat, email, and phone.
• Convert indirect, unfunded loans into engaged members through strategic digital outreach and proactive communication.
• Provide expert support for complex member inquiries via phone and digital channels, ensuring timely and effective resolution.
• Uphold compliance with regulatory standards, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, the USA Patriot Act, OFAC requirements, and Fair Lending regulations.
• Lead department performance to increase member engagement and fund unfunded loans through digital channels.
• Inspire the team to achieve measurable results that align with organizational goals.
• Underwrite loans and validate applications to ensure accuracy and compliance with credit union policies.
• Guide and mentor team members, fostering accountability, collaboration, and continuous improvement.
• Collaborate with Marketing to create and execute promotions that drive digital engagement and loan growth.
• Use performance data to refine strategies, optimize outcomes, and enhance the member experience.
• Oversee digital interactions to ensure exceptional service quality and address service gaps promptly.
• Recruit, train, and manage a high-performing team committed to helping members succeed.
• Build a culture of innovation, growth, and member-focused solutions.
• Ensure department activities align with credit union policies and regulatory requirements.
• Take on additional responsibilities to support the department's mission and overall success.

Job Qualifications:

• 3-5 years of similar or related experience required.
• High school diploma or GED required; a Bachelor’s degree in Business Administration, Finance, or a related field is preferred. Relevant work experience may be considered in lieu of a degree.
• Strong knowledge of consumer lending, indirect lending operations, credit analysis, and the finance/credit union industry.
• Familiarity with lending regulations, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), and other applicable laws.
• Proven track record of successfully selling and servicing loans.
• Ability to manage and resolve conflicts with diplomacy and tact, maintaining confidentiality and discretion.
• Strong communication and supervisory skills, with a focus on motivating and influencing others..
• Extensive experience building relationships with internal and external stakeholders to foster collaboration and support business goals.

Core Competencies:

Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.

Business Ethics - Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.

Communications - Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.

Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.

Sales Skills - Achieves sales goals, overcomes objections with persuasion and persistence, initiates new contacts, maintains customer satisfaction, maintains records and promptly submits information.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K w/ employer match
• Life Insurance (2x Salary) - Employer Paid
• Tuition Reimbursement
• Paid Time Off
• Health Time
• Flexible Spending Account (FSA)
• & much more!

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us at CVCU. We want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.