What are the responsibilities and job description for the Program Coordinator position at Copa Health?
Description
Job Summary
The Program Coordinator is responsible for the coordination and development of both programming and staff to support the needs of members served. Services are provided in home settings and community environments. This role ensures a positive and supportive environment for individuals to achieve their Individualized Service Plan (ISP) goals. The Program Coordinator is accountable for the overall performance of assigned programs and employees, overseeing operational, administrative, and service coordination functions.
Essential Duties & Responsibilities
Job Summary
The Program Coordinator is responsible for the coordination and development of both programming and staff to support the needs of members served. Services are provided in home settings and community environments. This role ensures a positive and supportive environment for individuals to achieve their Individualized Service Plan (ISP) goals. The Program Coordinator is accountable for the overall performance of assigned programs and employees, overseeing operational, administrative, and service coordination functions.
Essential Duties & Responsibilities
- Develop and direct program functions and objectives, collect and analyze performance data, implement policies and procedures, and recommend program improvements.
- Coordinate housing services and employment readiness for individuals.
- Manage assessments, ISPs, intakes, discharges, and crisis interventions to ensure accuracy and compliance.
- Recruit, train, and develop program staff while managing performance evaluations.
- Provide weekly administrative oversight through individual and team meetings.
- Conduct periodic audits of records, services, and administrative processes to maintain quality standards.
- Ensure adherence to agency policies, licensing requirements, and training standards.
- Oversee staff scheduling and ensure timely completion of required reports, including timesheets, performance evaluations, satisfaction surveys, and facility reviews.
- Schedule and attend service plan meetings for individuals served.
- Promote positive member outcomes through exceptional care, engagement, and documentation.
- Maintain accurate member files and ensure compliance with standard regulations.
- Track and report data metrics as required.
- Be available to work days, evenings, and weekends, including providing emergency shift coverage when needed.
- Carry a company-issued cell phone to respond to emergencies and provide team support.
- Bachelor’s degree in human services or a related field, plus two (2) years of experience working with adults in a residential care setting. (Equivalent experience of six years in behavioral health may be considered.)
- At least one (1) year of supervisory experience in a similar setting.
- Must have or be eligible to obtain a Level 1 Fingerprint Clearance Card from the Arizona Department of Public Safety within eight (8) weeks of hire.
- Must maintain a valid Arizona driver’s license and pass a motor vehicle screening for insurance purposes, as transporting clients is required.
- Ability to remain calm and effectively de-escalate crises.
- Proficiency in electronic health records (EHR/EMR) systems and Microsoft Office Suite.
- Strong confidentiality adherence and knowledge of HIPAA regulations.
- Excellent communication, problem-solving, and teamwork skills.
- Ability to build and foster strong professional relationships with team members across multiple sites.
- Strong administrative, clinical, and management capabilities.
- Knowledge of Arizona’s behavioral health care system, licensing, and contract standards.
- Experience with staff development, process improvement, and program outcomes.
- Ability to develop, analyze, and monitor program budgets.
- Strong written, verbal, and organizational skills.
- Ability to work in a diverse, multi-cultural environment while being sensitive to individuals' socioeconomic backgrounds.
- Must maintain confidentiality, professionalism, and emotional stability in all interactions.
- Serve as a positive role model, demonstrating professionalism and empathy towards individuals served, families, and colleagues.
- Effectively contribute to teamwork and collaboration across departments and external agencies.
- Ability to sit, stand, and lift up to 50 lbs as needed.
- Frequent typing and computer work required.
- Personal and company vehicle use required for transportation of clients.
