What are the responsibilities and job description for the Service BDC Appointment Coordinator position at Copeland Auto Group?
Copeland Toyota has an opening within our service center call team. We are a growing automotive group with room for advancement. We are looking for applicants with a solid customer service background and call center or appointment setting skills. Automotive experience is not required however, Business Development Center experience is a plus. This is not a remote position. Count on Copeland for a great career choice!
A Service Appointment Coordinator is the first point of contact for our service customers. Customer satisfaction is our # 1 priority!
Example of full-time hours available:
Sunday: OFF, Monday: 8AM-6PM ,Tuesday OFF, Wednesday: 7AM-6PM, Thursday: 7AM-5PM, Friday: 8AM-5PM,Saturday:8AM-4PM
*Flexible schedule available for qualified candidate
Full-Time Benefits Offered:
- Tufts Health Insurance and Blue Cross Dental Insurance
- 401(K) Retirement Plan with Employer Match
- Group Life Insurance
- Paid Vacation
- Personal Time Off (PTO)
Job Responsibilities:
- Scheduling appointments for maintenance, repairs, and recalls.
- Effectively listen and communicate with our service customers
- Making outbound calls pertaining to follow up, appointment reminder and other service-related calls.
- Respond to email and text inquiries in a professional, well-spoken manner
- Other duties as assigned.
Qualifications:
- Outgoing and a positive demeanor
- Good listener and communicator
- Confident, pleasant and professional
- Team oriented
- Ability to work full time
