What are the responsibilities and job description for the Developer II ServiceNow position at Copeland?
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
JOB OBJECTIVE
The ServiceNow Software Developer II is responsible for designing, developing, and configuring out-of-the-box / custom applications and enhancements within the ServiceNow platform. This mid-level role involves working closely with business stakeholders and IT teams to implement solutions that align with business objectives while following development best practices. The Developer will contribute to the full software development lifecycle, including requirements analysis, design, coding, testing, deployment, and documentation.
RESPONSIBILITIES AND OUTPUTS
MAIN DUTIES
Software Development / Configuration
- Platform Development : Develop and configure ServiceNow applications and modules based on business requirements, ensuring adherence to best practices in code quality and performance meeting or exceeding the SLA(s).
- Custom Application Development : Build and maintain custom applications on the ServiceNow platform, leveraging workflows, UI policies, business rules, and client scripts.
- Integration : Implement integrations between ServiceNow and third-party systems using REST / SOAP APIs, ensuring secure and scalable communication between platforms.
- Troubleshooting & Issue Resolution : Identify, troubleshoot, and resolve technical issues in the ServiceNow environment, providing technical support to resolve system incidents and problems meeting or exceeding the SLA(s).
- Collaborative Problem Solving : Work closely with cross-functional teams to gather and refine technical requirements and translate them into effective solutions on the ServiceNow platform.
- Testing & Documentation : Conduct unit testing and participate in peer code reviews to ensure the quality of solutions and maintain thorough technical documentation.
- Documentation & Knowledge Sharing : Ensure comprehensive documentation of solutions, configurations, and processes, and facilitate knowledge-sharing sessions within the team to enhance collective expertise.
- Platform Maintenance : Assist in the maintenance and enhancement of existing ServiceNow instances, including managing updates, patching, and upgrades.
- Continuous Improvement : Stay updated on new ServiceNow features, releases, and development trends, applying this knowledge to optimize platform performance and user experience.
Software Maintenance and Support
ServiceNow Platform
Integrated Risk Management (IRM)
Case Management
Oracle RFC Process
Oracle Access Request
Customer / Vendor Communication
ADDITIONAL FUNCTIONS
EDUCATIONAL BACKGROUND
WORK EXPERIENCE OR TRAINING
SKILLS AND ABILITIES
OTHER WORK CONDITIONS
COMPETENCY PROFILE
Our Commitment to Our People
Across the globe, we are united by a singular Purpose : Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual / family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Equal Opportunity Employer
Copeland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
