What are the responsibilities and job description for the Director of Quality position at Copeland?
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Position Overview
Establish, coordinate and oversee the HVACR Americas Quality Assurance Programs including policies, objectives, plans, organizations, procedures, quality audits, and maintaining/reporting overarching Quality K.P.I.s. Ensure the worldwide quality of our products and services meet the requirements, specifications and quality standards established by the customer, company, and applicable governmental and industry agencies.
Position Responsibilities And Quality Specific Duties
Our facility is located in Sidney, OH, conveniently located within driving distance to several larger cities, such as Dayton, Troy, and Columbus. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.
About Our Location
Our newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit. Through our many years of compressor expertise, our products help bring comfort and convenience to refrigeration, commercial, industrial, and residential spaces. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location. Learn more about
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Position Overview
Establish, coordinate and oversee the HVACR Americas Quality Assurance Programs including policies, objectives, plans, organizations, procedures, quality audits, and maintaining/reporting overarching Quality K.P.I.s. Ensure the worldwide quality of our products and services meet the requirements, specifications and quality standards established by the customer, company, and applicable governmental and industry agencies.
Position Responsibilities And Quality Specific Duties
- Develop and lead all aspects of quality policies, plans, programs, standards and techniques necessary to carry out the objectives of the HVACR business units and maintain a sound organizational structure, staffed with qualified quality personnel, for the performance of all quality assurance activities, establishment of measurement standards for the performance of the quality assurance functions, and provide for personnel counseling, instruction or training as required.
- Develop and maintain the methods, processes and systems, for measuring the quality health of our products, across different business units, ensuring objectives and standards are being met, and provide reports to business unit and plant management leaders with the results and any recommended any corrective action.
- Interface with marketing, manufacturing, product planning and engineering to establish quality requirements on individual products and services on the basis of customer needs, the function of the product, and its reliability, salability, and value; and ensure quality considerations are properly addressed as early as possible during the new product development phases and gates.
- Be responsible for and guide the plant quality engineering, quality inspection and test functions to ensure proposed and existing products and processes are being audited and reviewed to avoid or eliminate potential quality issues.
- Develop recommendations for product improvements to ensure uniformity and reliability and improve quality characteristics, to reduce field failures and customer complaints, by ensuring products conform to the required performance and reliability standards prior to shipment.
- Lead and manage continuous improvement efforts of all North American plant Quality Product Assessment Labs to improve processes and efficiencies.
- Develop systems for sharing and replicating best quality practices across all production locations.
- Drive improvements within our New Product Development process to assure on-time launch of new products which meet or exceed customer quality expectations.
- Establish annual Improvement targets for critical quality K.P.I.s by establishing focused goals and objectives annually that are aligned to the businesses Annual Operating Plan
- Identify appropriate quality metrics and drive focused improvement on next phase of quality improvement throughout North America.
- Provide Quality leadership across all business groups and functions.
- Develop and build technical and leadership skills within the quality function.
- Bachelor’s of Science Degree, preferably in Engineering
- 10 years of professional level experience in product engineering, operations and/or quality assurance with prior management responsibility
- Knowledge of other departments with which the quality department interfaces regularly, i.e., Research and Development, Manufacturing, Engineering, and Operations
- Have a fundamental understanding of all engineering disciplines plus a working knowledge of mechanical and electrical engineering and statistical analysis
- Must have the ability to communicate in a clear and concise manner both orally and written
- Exceptional interpersonal and customer interactions are required
- Experience working internationally with overseas plants and customers
- Ability to travel internationally
- In-depth knowledge of and ability to lead the organization in the following areas:
- Advanced statistical analysis & experiment design
- Scientific, methodical, root cause analysis and problem-solving tools and techniques
- Cross-functional team facilitation and project execution
Our facility is located in Sidney, OH, conveniently located within driving distance to several larger cities, such as Dayton, Troy, and Columbus. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.
About Our Location
Our newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit. Through our many years of compressor expertise, our products help bring comfort and convenience to refrigeration, commercial, industrial, and residential spaces. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location. Learn more about
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
