What are the responsibilities and job description for the Inside Sales Support position at Coperion Corporation?
Process purchase orders accurately and in a timely manner, ensuring all details align with customer requests and company policies.
Prepare customer parts quotations required for scheduled maintenance and/or equipment problems, either damage or wear related. This requires technical aptitude, familiar with some engineering principles and design guidelines and the ability to comprehend mechanical and electrical systems.
Initiate customer contact proactively when change orders are required, ensuring all changes are communicated effectively and promptly.
Assist with order expediting, liaising between customers and internal teams to ensure timely delivery of products or services.
Coordinate processing of orders with Logistics Team regarding special instructions for shipping and expediting shipment from global warehouses as needed.
Assist with customer resolutions and RMA's according to company policy.
Collaborate with the sales team to ensure smooth sales operations, contributing to the achievement of sales targets.
Provide excellent customer service, addressing customer concerns and queries promptly and professionally.
Perform other related tasks as delegated by department manager.
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
