What are the responsibilities and job description for the Field Support Representative position at Copiers Northwest Inc?
About Copiers Northwest
Copiers Northwest is a premier, nationally recognized provider of office technology products and services. CNW helps manage change, streamline workflow, and control document-related expenses by providing programs that go beyond copiers. As a locally owned, locally managed independent company, CNW has the flexibility to customize acquisition and service programs, tailored to boost efficiency and meet the diverse needs of customers.
The Field Support Representative’s primary focus is learning and retaining the processes and procedures of Copiers Northwest’s multiple Facilities Management (FM) Sites to provide vacation, sick leave, and back up support to currently stationed employees. Work hours may vary at sites between the hours of 7AM to 5:30PM.
Responsibilities
- Learn, retain, and perform FM Site policies and procedures
- Ensure Site Procedure Guides are updated and accurate
- Maintain records for management reports and inventories of supplies needed
- Assist in developing processes and procedures at new FM Sites
- Communicate daily with supervisor to arrange and plan coverage
- Maintain positive relationships with clients, vendors, and team members
- Convey appropriate product and services knowledge
Duties
- General office/Copy Center duties, i.e., printing, copying, binding, finishing, mail sorting, and delivery, depending on individual site procedure requirements
- Provide an inviting environment for the customers by maintaining a neat and clean office space
- Adhere to all company policies procedures and safety standards
- Travel to various FM Sites throughout the King, Snohomish and Whatcom county regions
- Perform other related duties as assigned
Requirements
- High School diploma or GED
- 1 plus year of print, mail, and office experience
- Able to work with many clients to provide a total solution
- Able to occasionally lift and carry up to 45 pounds
- Able to concentrate on task and sustain moderate to extensive attention to detail
- Mobility/dexterity of hands/arms to enable use of computer and other office equipment
- Able to make independent decisions and apply sound judgment in performing job duties
The preceding is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties, skills, and working conditions required of personnel so classified.
Benefits Package
- Outstanding Earning Potential with Commissions and Bonuses
- Medical, Dental & Vision Insurance
- FSA & HSA
- 401(k) with generous matching
- Employee Assistance Program
- M-F schedule with excellent work-life balance
Copiers Northwest (CNW) is committed to maintaining a diverse and inclusive workplace. CNW is an equal opportunity employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CNW job opportunities. CNW participates in E-Verify. CNW will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
