We believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.
We have solid traction but are still a young company. This role is what you make of it, and your teammates and colleagues will help you every step of the way. You'll look back on your time at Copy.ai and view it as the most impactful and highest growth phase of your career. There's a lot to take on, but we trust that you're up to the challenge.
Copy.ai is a fully remote company. All employees must be able to work 9am-5pm in their timezone, Pacific to Eastern.
As a Senior IT Operations Manager , you will play a critical role in ensuring the security, reliability, and efficiency of our IT infrastructure. You'll oversee compliance programs, monitor security risks, manage SaaS tools, and support our growing team with IT solutions that scale. You'll be a key partner in safeguarding our data, optimizing systems, and ensuring a seamless IT experience for employees.
This is a high-impact role where you'll work across security, compliance, IT operations, and procurement—making a direct contribution to our operational excellence. If you thrive in fast-paced environments, enjoy solving complex IT challenges, and are passionate about security and system reliability, we'd love to hear from you.
What you'll do :
- Security & Compliance
- Oversee and manage SOC 2 & ISO 27001 compliance programs.
- Monitor for security threats, vulnerabilities, and breaches ensuring proactive risk mitigation.
- Respond to security audits and customer security questionnaires
IT Infrastructure & System Administration :
Implement updates, patches, and software upgrades in a structured, controlled manner.Manage user access controls, including onboarding, offboarding, and permission reviewsPlan and oversee data backups and disaster recovery strategiesEnsure systems are resilient against downtime, cyber threats, and performance issuesSaaS & IT Asset Management :
Manage and optimize SaaS tools (Google Workspace, Slack, Zoom, Notion, etc.).Evaluate, procure, and negotiate SaaS & IT service contractsMaintain an inventory of IT assets, licenses, and access controlsCollaboration & Support :
Work closely with Engineering, Security, and Compliance teams to ensure IT policies align with business needs.Provide IT support and best practices to enhance employee productivity and security awarenessContinuously improve IT processes to drive efficiency, reliability, and securityAbout you :
7 years of experience in IT operations, security, or systems administrationStrong understanding of SOC 2 & ISO 27001 compliance frameworksExperience monitoring security risks, vulnerabilities, and responding to incidentsHands-on experience with identity and access management (IAM), endpoint security, and IT policy enforcementProficiency in managing SaaS tools and enterprise IT environments (Google Workspace, Slack, Zoom, Notion, etc.).Strong problem-solving and troubleshooting skills with a proactive approach to risk mitigation.Experience evaluating and negotiating IT service contractsExcellent communication and collaboration skills, with the ability to work across technical and non-technical teams.Ability to thrive in a fast-paced, high-growth environment with autonomy and ownership.Why join us?
The opportunity to shape and lead IT operations in a growing AI company.A fast-moving, high-impact role where your contributions will be visible across the organization.A supportive team that values innovation, security, and operational excellenceIf you're passionate about IT security, operational efficiency, and enabling a high-performing team, we'd love to hear from you!150,000 - $200,000 a year
Copy.ai is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.
What We Offer :
A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters.Competitive salary and stock option equity packages; We're a Series A startupExcellent Medical Plans to choose from including HSA plans, PPOs, and HMOs; Copy.ai pays up to $800 / month per employee for monthly premiums100% REMOTE startup! Our team is distributed all over the US and CanadaUNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation401k plan and automatic 3% employer contribution starting your 1st day.Brand new work-sponsored computerIRL / In-Person retreats throughout the yearJ-18808-Ljbffr
Salary : $150,000 - $200,000
