What are the responsibilities and job description for the Dental Front Office Assistant position at Coral Dental and Denture PA?
Job Summary:
We are seeking a friendly, organized, and customer-focused Dental Front Desk Assistant to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering top-tier patient care. As a key member of our front office team, you will be the first point of contact for patients and will play an important role in ensuring a smooth and welcoming experience from check-in to check-out.
Key Responsibilities:
Patient Interaction:
- Greet patients warmly upon arrival and check them in for their appointments.
- Answer phone calls, schedule appointments, and manage patient inquiries.
- Confirm upcoming appointments and follow-up on missed or rescheduled appointments.
- Provide patients with necessary forms, information, and instructions before procedures.
Administrative Tasks:
- Verify patient insurance information and update patient records in the system.
- Handle patient billing and payment processing, including co-pays and insurance claims.
- Maintain a clean, organized front desk area.
- Assist with filing, faxing, and scanning documents as needed.
Appointment Scheduling & Coordination:
- Efficiently schedule, confirm, and reschedule patient appointments.
- Coordinate with dental professionals to ensure appointments are appropriately spaced and managed.
- Send appointment reminders via phone, email, or text.
Insurance & Billing:
- Help patients understand insurance coverage, co-pays, and out-of-pocket costs.
- Verify insurance eligibility and benefits before patient appointments.
- Assist with insurance claims submission and follow-up on any outstanding claims or payment issues.
Record Keeping & Compliance:
- Ensure all patient information is entered accurately into the practice management system.
- Maintain patient confidentiality according to HIPAA regulations.
- Assist with compliance procedures and audits as required.
General Office Support:
- Assist the office manager or dental team with general office duties as needed.
- Assist in preparing treatment rooms and ensuring patient comfort.
- Handle correspondence and communication with patients, insurance companies, and vendors.
Qualifications:
- High school diploma or equivalent (Associate’s degree or related certifications preferred).
- Previous experience in a dental office or medical office is a plus.
- Knowledge of dental terminology and insurance processes is preferred.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency with office software (Microsoft Office, dental software experience is a plus).
- Ability to maintain a professional and positive attitude in all situations.
Personal Attributes:
- Friendly, approachable, and compassionate demeanor.
- Detail-oriented with strong problem-solving skills.
- Ability to handle sensitive and confidential information with discretion.
- Team-oriented with the ability to work well in a collaborative setting.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Fort Myers, FL 33907 (Required)
Work Location: In person
Salary : $18 - $23