What are the responsibilities and job description for the Event Concierge - Evenings position at CoralTree Hospitality?
Overview
This position at The Woodlands Resort is the liaison between the Sales and/or Conference Planning Manager, Hotel Operational Departments, and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups. This is primarily evenings.
Responsibilities
This position at The Woodlands Resort is the liaison between the Sales and/or Conference Planning Manager, Hotel Operational Departments, and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups. This is primarily evenings.
Responsibilities
- Assist Conference Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments
- Communication with Conference Services Managers to ensure seamless experience
- Basic knowledge of hotel departments and purpose in fulfilling guests needs
- Manage and assist all aspects of hotel events to include day to day coordination
- During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
- Being proactive in problem resolution, keeping clients advised on status of events and functions, including items pending that need follow up
- Multi-task and prioritize multiple requests and information; time management skills are necessary
- Detailed knowledge of the hotel meeting space, group dynamics and event details
- Special projects as assigned by Department Manager
- Attends Banquet Event Order meetings as needed
- Recommends special outside services when required
- Coordinates and attends pre-convention meetings prior to conference when scheduled
- Previous catering, conference services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years’ experience in face-to-face customer service role required
- Availability to work a varied schedule to include evenings, weekends and holidays
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
- Developed computer proficiencies, Delphi experience a plus
- Must be 18 years or older
