What are the responsibilities and job description for the Event Concierge - Evenings position at The Woodlands Resort?
This position at The Woodlands Resort is the liaison between the Sales and/or Conference Planning Manager, Hotel Operational Departments, and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups. This is primarily evenings.
Responsibilities
Responsibilities
- Assist Conference Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments
- Communication with Conference Services Managers to ensure seamless experience
- Basic knowledge of hotel departments and purpose in fulfilling guests needs
- Manage and assist all aspects of hotel events to include day to day coordination
- During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
- Being proactive in problem resolution, keeping clients advised on status of events and functions, including items pending that need follow up
- Multi-task and prioritize multiple requests and information; time management skills are necessary
- Detailed knowledge of the hotel meeting space, group dynamics and event details
- Special projects as assigned by Department Manager
- Attends Banquet Event Order meetings as needed
- Recommends special outside services when required
- Coordinates and attends pre-convention meetings prior to conference when scheduled
- Previous catering, conference services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years’ experience in face-to-face customer service role required
- Availability to work a varied schedule to include evenings, weekends and holidays
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
- Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
- Developed computer proficiencies, Delphi experience a plus
- Must be 18 years or older
