Front Office Supervisor - Top of the Village in Snowmass (Housing Available)

General Purpose: To ensure all guests’ needs are anticipated and taken care of in a calm and courteous manner, and to assist Front Office Manager in all essential duties to create a smooth and welcoming operation.

Essential Duties/Responsibilities:

• Enthusiastically welcome our guests and anticipate their needs. Assist with check ins and check outs as needed
• Assists in coaching and training of all new front desk agents, bellman, and supervisor
• Assist FOM in hiring and onboarding employees.
• Creates environment that empowers and encourages employees
• Assists in front desk monthly meetings as well as monthly one-on-one meetings with agents
• Able to assist FOM with payroll duties, watch employee hours for overtime and budgeting purposes
• Assist FOM in training and ensuring all possible knowledge has been given to employees to create a successful work environment
• Primarily work shifts where FOM is not present
• Drive shuttles when Bellman is absent/assist with guests luggage and requests when necessary
• Helps with night audit training and covers night audit shifts when necessary
• Scheduling when FOM is not present
• Provide concierge services including but not limited to; directions, restaurant recommendations and reservations, suggestions on what to do in the area
• Make deliveries to guest rooms when needed
• Work efficiently in a fast-paced environment
• Flexible scheduling (Holidays, mornings, nights, weekends, etc.)
• Be able to take initiative to resolve any guest issues, complaints, or requests
• Create memorable experiences with a fantastic, welcoming personality that can relate to guests and associates
• Multi-task with an impeccable eye for detail to ensure accuracy and efficiency
• Share personal passions and knowledge of the services and amenities available to guests to help them feel at home
• Any other tasks assigned by manager

Associate is held accountable for all duties of this job.

Job Qualifications:

• 2-3 years of a Hospitality background required
• Previous supervisor role overseeing no less than 2 employees required
• College degree or some college is preferred (combination of experience and education may be accepted)
• Fluency in English both verbally and non-verbally, foreign language knowledge is a plus
• Previous cash handling experience required
• Knowledge of immediate and surrounding areas (Snowmass, Aspen, Basalt, Carbondale, Glenwood Springs)
• Able to handle guest complaints and problems with a calm and courteous manner
• Able to act as the Manager on Duty for entirety of shift, sometimes including handling guest complaints from other departments.
• Ease of speaking with guests for a duration of eight hours or more with excitement and enthusiasm
• Handling requests and making valid decisions in absence of Front Office Manager

Knowledge: Hospitality background and previous supervision role required

Skills: Able to train and coach employees to ensure the front office operations run smoothly. Basic knowledge of Microsoft programs preferred, but not required (Outlook, Word, Excel, Proofpoint)

Abilities: Attention to detail, technical skills, ease of learning new tasks, flexibility, being proficient in a fast-paced environment, and able to make connections with both guests and colleagues.

Education or Formal Training: College degree preferred but not required, hospitality background required.

Material and Equipment Directly Used: Able to lift 50-150 pounds and stand/actively walk around for extensive periods of time (8 or more hours)

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk, stand, and sit. The associate is occasionally required to climb and use balance. Additionally, the associate will frequently be asked to use hands and arms to reach, carry, and lift. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate will experience temperature fluctuations, and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person

Salary : $23