Member Services Representative

Due to our growing membership, we are currently seeking a full-time, Member Services Representatives to join our Corda Credit Union Team and Family. Our staff offers top-notch customer service, assisting our members at our branches in the Cedar Rapids and Marion areas. Our talented and trusted Member Service Representatives provide information about products and services, conduct transactions, and assist our membership while providing financial solutions that meet their financial needs. They are the smile that our members see as they enter our branches!

Responsibilities

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, transactions and requests are handled appropriately
• Handle transactions for members including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and establishing new accounts
• Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
• Track, record, and report transactional information accurately
• Work with other team members to complete daily tasks while demonstrating respect and professionalism, being prompt, and support the leadership team as needed
  
  

Corda Credit Union Employee Benefits Include

• Paid time-off (PTO), paid sick time off (STO), and paid holidays
• Time-off earned for volunteering in the community
• A competitive salary, plus incentive earnings in addition to the hourly rate
• 90% paid medical and dental benefits package
• Paid Parental Leave
• 401(k) with a great employer match (tiered up to a 200% match)
• On-site workout facilities and locker room
• Employer-paid life insurance
• Advancement opportunities (we love to help you grow!)
• Tuition reimbursement and on-going professional education
• Great co-workers and a collaborative culture
  
  

Desired Skills And Qualifications

• 1 to 2 years of customer service or sales experience
• Strong active-listening and verbal communication skills
• Proficiency in problem solving in a collaborative environment
• Strong dedication to accuracy and efficiency
• Ability to multitask and manage time effectively
  
  

Our mission is to be partners in a successful future with our members and employees by providing caring financial services and community support. Our employees create the lighthearted, caring, family environment that we are known for in our community.

If it sounds like you and Corda Credit Union would be a good fit, please submit your cover letter and resume.