What are the responsibilities and job description for the Assistant Front Office Manager position at Cordevalle, L.P.?
Position Overview:
The Assistant Front Office Manager is responsible for supporting the Front Office Manager in managing daily front office operations. This role ensures our team provides seamless service for our guests and members while upholding CordeValle’s standards of hospitality and our core values. The ideal candidate will possess strong leadership, communication, and organizational skills, with a passion for creating memorable experiences for both guests and members.
Key Responsibilities:
- Assist in overseeing daily operations of the front desk, concierge, bell services, and valet to ensure efficient check-in and check-out processes for guests and members.
- Support the Front Office Manager in recruiting, training, and mentoring front office associates, promoting a positive team culture aligned with our core values.
- Address guest and member concerns, requests, and inquiries promptly and professionally, demonstrating commitment to satisfaction.
- Monitor and manage inventory of front office supplies, ensuring resources are stocked and available.
- Oversee daily cash handling and accurate accounting for transactions conducted at the front desk.
- Coordinate with other departments to ensure guest and member requests are communicated and fulfilled seamlessly, acting as an ambassador of CordeValle’s hospitality.
- Ensure compliance with hotel policies, procedures, and operational standards in the front office department.
- Assist in scheduling and managing labor to align with budgeted guidelines and guest/member demands.
- Contribute to performance evaluations and staff development initiatives, fostering career growth within the team.
- Bachelor’s degree in Hospitality Management or a related field preferred; equivalent experience will be considered.
- Minimum of 2 years of front office experience, with at least 1 year in a supervisory or management role.
- Strong organizational skills and ability to multitask effectively in a fast-paced environment.
- Excellent communication and interpersonal skills, with a commitment to providing outstanding service to guests and members.
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Proficiency with property management systems (experience with Agilysys is a plus).
- Ability to work flexible hours, including nights, weekends, and holidays as required.
CordeValle offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, paid time off, and opportunities for professional development. Additionally, employees have the unique opportunity to play on our world-class golf course, adding an exclusive perk to working at CordeValle.
CordeValle is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
