What are the responsibilities and job description for the IT Support Technician I, Selution position at Cordis?
If you love a challenge and are ready to have a direct, positive impact on the lives of millions, then this is the place for you. Join us, and let’s improve the wellbeing of millions, together.
We are the people behind the people who keep saving lives.
We are seeking a motivated and detail-oriented Entry-Level Client Support Technician to join our IT team. This role involves providing technical support to end-users and maintaining approximately 200 devices, including laptops, desktops, printers, mobile phones, and iPads. The ideal candidate will have strong troubleshooting skills, be self-sufficient, and demonstrate excellent customer service and communication skills.
- Provide technical support and troubleshooting for hardware and software issues on Windows devices, Microsoft Office Suite, and other enterprise applications.
- Manage and resolve support tickets through a ticketing system such as ServiceNow, ensuring timely resolution and accurate documentation.
- Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads.
- Perform routine maintenance, updates, and patches for operating systems and applications.
- Educate end-users on best practices and provide technical guidance to improve their productivity.
- Collaborate with other IT team members to escalate and resolve complex issues as needed.
- Maintain an accurate inventory of IT equipment and ensure proper asset tracking.
- Stay updated on the latest technology trends and provide recommendations for process improvements.
- Above average understanding of Windows operating systems and Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).
- Experience with ticketing systems such as ServiceNow or similar platforms.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills, with a customer-focused attitude.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Proficiency in basic networking concepts (e.g., Wi-Fi setup, troubleshooting connectivity issues).
- Familiarity with mobile device management (MDM) platforms such as Intune.
- High school diploma or equivalent required.
- 0-2 years of experience in IT or similar field
- Associate's degree in IT, Computer Science, or related field preferred (or equivalent technical certifications).
- Certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus but not required.
- Onsite support in an office environment with occasional remote troubleshooting.
- Physical ability to lift and carry IT equipment (up to 25 lbs).
Pay / Compensation
The expected pre-tax pay rate for this position is $21.15 - $26.44 per hour
Actual pay may fluctuate outside of the listed range depending on skills, education, experience, job-related knowledge and location.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Cordis is proud to be an equal opportunity employer and is committed to providing equal opportunity for all teammates and applicants. At Cordis, our teammates all bring different strengths, experiences, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All our teammate’s points of view are key to our success, and we believe inclusion is everyone's responsibility. Together, we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.
Salary : $21 - $26
