IT Support Specialist L1

EZ Tek Support is a fast-growing Managed Service Provider currently seeking an IT Support Specialist L1. While most of our clients are in Los Angeles/Orange County, we extend our support to business locations throughout the United States. Our workplace offers an engaging and enjoyable atmosphere, coupled with ample opportunities for professional advancement.

We seek an IT Support Specialist L1 dedicated to delivering exceptional customer service promptly. This is an entry-level position, requiring 30-40 hours per week. The individual in this role will offer initial support to business clients, address diverse and occasionally urgent client needs, and showcase excellent communication and organizational abilities. "White glove" customer service is a must in all client interactions.

Position Duties:

• Enjoy learning new technologies and solving technical challenges
• Provide first-level support to end-users by resolving routine technical issues
• Perform proactive monitoring and maintenance tasks as assigned
• Troubleshoot and implement basic solutions for hardware, software, and network issues
• Answer and respond to incoming support calls and tickets promptly
• Document troubleshooting steps, solutions, and maintenance activities accurately
• Communicate effectively with clients and team members to ensure resolution and satisfaction
• Prioritize tasks effectively to meet deadlines and manage client expectations
• Deliver clear and concise technical information to non-technical users
• Research and evaluate new software and tools that can benefit client operations
• Assist with trial technology setup and support for clients
• Travel onsite to client locations as needed to provide in-person support

Required Non-Technical / Technical Proficiencies:

• Experience with Windows and MAC computers
• Self-motivated, with the ability to work in a fast-moving environment
• Interpersonal skills such as telephone skills, communication skills, active listening, and customer care
• Typing skills to ensure quick and accurate entry of service request details
• Ability to multi-task and adapt to changes quickly
• Ability to work a flexible schedule
• Participate in all meetings/events scheduled by the company
• Must have reliable transportation and valid driver's license

Preferred Qualifications:

• Prior experience working at an MSP a plus

Base Requirements:

• Qualified candidates will preferably have a minimum of 1 - 3 years’ experience working in a similar role.

Benefits:

• PTO: 2 weeks in the first year; Unlimited PTO after 1-year work anniversary
• Sick time (40 hours per year)
• Cell phone stipend ($25 per month)
• Health Insurance, Dental Insurance, Vision Insurance
• 401K with up to 4% match

Schedule:

• Monday to Friday
• Weekend availability as needed

Experience:

• Help desk: 2 years (Preferred)

Salary: DOE 

Note: Candidates must be able to go onsite for client appointments as required.