What are the responsibilities and job description for the IT Support Technician position at Core BTS,Inc.?
Job Summary
Core BTS is seeking a qualified Chromebook Technician. Core BTS is a privately held national consulting company, and is a successful business transformation company, providing organizations comprehensive IT solutions from application development to virtualization.
We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators.
Qualifications
The successful candidate will have 1-3 years of technical support experience, education, and/or certifications, along with a desire to learn and motivation to excel in a customer service-centric environment.
We are looking for team-oriented performers with outstanding work ethic, excellent written abilities, and a solid communication foundation interacting with all levels.
Experience in computer imaging, PC/Mac environments, Operating System upgrade/updates, and customer service are highly desired.
This position is NOT remote. You will be required to report to the worksite daily in Orange County, NY.
Essential Duties
- PC and hardware support including computers, tablets, cameras, interactive whiteboards and projectors, printers, etc.)
- Hardware troubleshooting
- Hardware setup/configuration
- Hardware repair and replacement
- Driver and software support - updates & upgrades
- Operating system and application support
- Computer reimaging
- Help desk ticket remediation
- Provide support to additional technical staff
- Communicate directly with onsite team and supervisor
- Creation of new workstation images
- Deploy and image of workstations
- Assist with help desk ticket requests that require additional assistance.
Required Skills
- 1-3 years of education and/or support experience
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
Benefits
You'll love working at Core BTS not just for the usual benefits, but for our environment and culture!
- You'll work with a great group of people in a highly collaborative team
- You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills
We provide a comprehensive benefits program for our team members that includes:
- $0 Healthcare Plan Option
- Company contribution to Health Savings Account with enrollment in qualifying healthcare plans
- 401(k) plus Company Match
- Professional development funds
- Flexible Time Off plus 10 company holidays
- Sick and Safe Time as permitted by state law
- 4 weeks Parental/Caregiver Leave
- Company paid family building/fertility benefits through Progyny
- Dental coverage and vision insurance
- Pet Insurance
- Company paid Life/AD&D, Short Term Disability, and Long-Term Disability Insurance
- Employee Assistance Program
- Benefits are effective on first day of employment
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The hourly rate is typically $17.00/hr to $22.00/hr. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Core BTS is proud to be an Equal Opportunity/Affirmative Action employer.
Core BTS will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
Salary : $17 - $22
