Call Center Agent

Department: Core Call Inc

Location: Myrtle Beach, SC

Compensation: $17.50 - $25.00 / hour

Description


Job Title: Call Center Agent


Location: Myrtle Beach, SC
Job Type: Full-time




Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand.




Key Responsibilities

• Provide prompt and professional responses to customer inquiries through phone, email, and chat channels.


• Resolve customer issues by identifying problems, researching solutions, and implementing corrective actions.


• Maintain a thorough understanding of the company's products and services to effectively assist customers.


• Document all customer interactions in the company's database accurately and efficiently.


• Follow up with customers to ensure their issues were resolved satisfactorily and provide additional assistance as needed.


• Collaborate with other team members and departments to improve overall service delivery and customer experience.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education or certification in customer service is a plus.


• Proven experience in a customer service role, preferably in a call center environment.


• Excellent verbal and written communication skills with a friendly and professional tone.


• Strong problem-solving skills and the ability to think quickly on your feet.


• Proficient in using computer systems and customer relationship management (CRM) software.


• Ability to work efficiently under pressure and manage multiple tasks simultaneously.

Benefits

• Growth opportunities within the company.


• Comprehensive training and onboarding.


• Paid time off and holidays.


• A positive and supportive work environment.