What are the responsibilities and job description for the Call Center Representative position at Core Call Inc?
Department: Core Call Inc
Location: Wilmington
Compensation: $17.50 - $24.00 / hour
Position: Call Center Representative
Location: Wilmington, NC
Job Type: Full-Time
About the Job:
We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information about products, services, and policies.
- Resolve customer inquiries, complaints, and issues efficiently and effectively.
- Process orders, applications, and requests as required.
- Document customer interactions and transactions in the company's CRM system.
- Escalate complex or unresolved issues to the appropriate department.
- Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- High school diploma or equivalent (Bachelor's degree is a plus).
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficient in using computers, CRM software, and Microsoft Office applications.
- Ability to work in a fast-paced environment and handle high call volumes.
Growth Opportunities: Advance your career within Core Call Inc.
Comprehensive Benefits Package: Health, dental, and vision insurance options.- Paid time off and holidays.
- Friendly and supportive work environment.
- On-the-job training to help you succeed in your role.
Salary : $18 - $24
