What are the responsibilities and job description for the Call Center Representative position at Core Call Inc?
Department: Core Call Inc
Location: Louisville, KY
Compensation: $17.25 - $25.00 / hour
Job Title: Call Center Representative
Location: Louisville, KY
Department: Customer Service
Reports to: Call Center Representative
Job Overview:
We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support in a fast-paced environment. As a Call Center Representative, your primary responsibility will be to handle incoming calls from customers inquiring about our products and services.
Key Responsibilities
- Answer incoming customer calls in a professional and friendly manner.
- Assist customers with inquiries related to products and services.
- Provide accurate information regarding prices, availability, and orders.
- Handle customer complaints effectively and work towards resolving issues in a timely manner.
- Document and update customer interactions in the database accurately and thoroughly.
- Follow up on customer interactions as needed to ensure satisfaction and resolution.
- Work collaboratively with team members to meet and exceed call center targets and goals.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills are essential.
- Strong problem-solving abilities with a customer-first mindset.
- Basic computer skills and familiarity with customer relationship management (CRM) software.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Flexibility to work in a fast-paced environment and adapt to changing situations.
- High school diploma or equivalent; further education or training is a plus.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $17 - $25
