Manager, Quality Assurance

$108,891.99 per year

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Manager, Quality Assurance who has a passion for providing the highest quality care in a residential setting. Come join a team that is dedicated to making an impact for the people and communities we serve.

The Manager, Quality Assurance is responsible for managing all areas of Quality Assurance to include conducting regular audits and inspections. Develops, reviews, edits and oversees the implementation of facility policies, procedures and corrective action plans, by gathering and analyzing data related to the operation and management of the facility. Ensures ongoing facility compliance in accordance with established company policies and procedures and contractual requirements.

• Manages all areas of Quality Assurance to include audits, inspections, data gathering and analysis, reporting, training and communication in accordance with established policies and procedures and contractual requirements.
• Collaborates with facility management, department managers, FSC and contracting agency to formulate, revise and implement policies and procedures in compliance with established company policies and procedures, accreditation standards, and contractual requirements. Develops strong working relationships with contracting agencies and ensures consistent communications between the facility and the contracting agencies.
• Manages and conducts audits and inspections of overall facility operations and maintenance to make improvement recommendations affecting the, efficiency and quality of the facility organization, security, operations, services, programs and budget. Coordinates and assists department heads with developing, reviewing, implementing, and validating corrective action plans to ensure that root causes are addressed and corrective actions are effective.
• Conducts regular inspections to ensure facility is ACA audit ready. Collects, prepares, reviews and maintains all facility ACA files.
• Creates lesson plans, storyboards, and conducts learning and development sessions, establishing a learning environment that promotes self-development.
• In cooperation with facility management, prepares annual learning and development plan, and ensures compliance with established schedules to include student attendance, instructor assignments, training space, and other resources.
• Maintains compliance with current ACA standards by establishing and administering facility learning and development programs in accordance with policy, procedure, contract requirements, and applicable regulations.
• Works with employees and supervisors to identify individual formal/informal learning and development opportunities to enhance job performance and career development.
• Participates in quarterly Learning and Development Committee meetings. Recommends appropriate formal/informal learning and development activities and fosters a positive learning culture.
• Participates in the review of policies, procedures, and lesson plan materials. Prepares revisions and outlines facility-specific references for appropriate approval.
• Maintains regular communication with facility management and FSC learning and development staff to discuss facility learning and development activities, concerns, requests, or plan variances. Implements any necessary changes.
• Reads and comprehends lesson plans, reference materials, correspondence, policies, regulations, procedures, reports, directions, and other simple and moderately complex documents.
• Participates in in-service and other learning and development activities as required.

Qualifications:

• Graduate from an accredited college or university with a Bachelor's degree in criminal justice, corrections, social or behavioral science, quality assurance, business administration or a related field is required.
• Two years of experience in corrections, quality assurance, accreditation, or a related field is required.
• Additional experience in corrections, quality assurance, accreditation, or a related field may be substituted for the education requirement on a year-for-year basis.
• Excellent written communication skills and analytical ability required.
• Proficiency in Microsoft Office applications or other similar software applications is required.
• A valid driver's license is required.
• Minimum age requirement: Must be at least 21years of age.

CoreCivic is a Drug Free Workplace & EOE–Including Disability/Veteran