What are the responsibilities and job description for the Service Department Billing Associate position at Core Group Resources?
Service Department Billing Associate Job Summary
We are seeking a highly organized and detail-oriented Service Department Billing Associate to join our team. This role is critical in ensuring the efficient processing of billing, scheduling, and administrative tasks within the service department. The ideal candidate will manage work orders, customer accounts, and field technician documentation while providing exceptional customer service and supporting the department's overall operations.
Service Department Billing Associate Responsibilities
- Entering new customers, work orders, proposals, PO’s.
- Entering credit card charges / credits to and from customers.
- Entering fully executed service agreements into work orders for scheduling.
- Assisting in answering phone calls, text messages, emails regarding services.
- Collection and application of Field Technician’s parts receipts to work orders.
- Collection and preparation of work orders documentation.
- Collection, reconciliation of Field Technician’s expense reports.
- Collating and transferring expenses to apply to work orders.
- Collection of Field Technician’s time sheets.
- Collection of Field Technician’s PTO requests.
- Compiling and completing weekly Payroll and submitting to supervisor for review and / or approval.
- Scanning of invoices and relevant backup documentation to the MPN Cloud.
- Ordering of needed Office Supplies.
- Demonstrated ability to calculate figures and amounts such as discounts, sales tax and percentages.
Service Department Billing Associate Position Requirements
LI-Onsite
