Field Service Technician - Panama City / Youngstown, FL.

General Position Summary

Under the direction of the Regional Field Supervisor, The Field Service Technician is responsible for repairing/servicing all products in the Core Health & Fitness product lines. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary maintenance and repair of all brands. Duties include performing service work, assist with new product installations; along with timely and accurate documentation of work performed. Instill customer confidence in Core Health & Fitness product lines by providing timely maintenance with friendly and knowledgeable customer support.

Essential Functions / Major Responsibilities

• Basic knowledge of the fitness industry
• Basic knowledge and experience in technical and mechanical problem solving.
• Knowledge in the use of hand tools (Example: wrenches, screwdrivers, ratchets, drills, voltmeter, etc.)
• Ability to recognize and solve problems in a timely manner.
• Ability to accept and meet deadlines.
• Strong sense of urgency to achieve a high percentage of goals.
• Willing to assist teammates when needed.
• Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors.
• Contributes to a positive working environment.
• Demonstrates effective interpersonal, verbal, and written communication skills.
• Ability to achieve a high level of accuracy
• High attention to detail and commitment to world-class quality
• Able to follow tasks through to completion in a timely manner without sacrificing quality.
• Skilled in planning, organization, and establishing multiple priorities for work assignments.

Specific Job Requirements

• State issued valid drivers license
• Successfully complete a background screening to include a Motor Vehicle Report.
• Ability to drive and house/park a commercially tagged vehicle.
• Ability to travel outside the regular service area domestically up to 25%.
• Minimum of 1-3 years experience in a customer facing technical support or service roll required.
• Basic knowledge of mechanical/technical problem solving required
• Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
• Ability to read and understand technical drawings
• Working knowledge of Microsoft Office Suite and similar communication related software.
• Experience with Sales Force software.
• Working knowledge of fitness industry preferred.

Responsibilities of the Field Service Technician

• Accepts, schedules, and completes work orders within 48 hours.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Follow testing procedures accurately.
• Service and maintain Core Health & Fitness product lines at customer locations in assigned service area; ensure service calls and repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Communicates information regarding product performance and relays field feedback to Director of Services.
• Inspect newly installed equipment on site where necessary.
• Maintain vehicle inventory/parts through regular cycle counts, daily paperwork processing required. Process return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
• Must attend all required trainings, become proficient with computer software used for workday, and pass certifications on all relevant equipment.
• Ability to schedule and have regular maintenance performed with contracted service provider.
• Ability to submit expense reports and other required paperwork in a timely manner.
• Safety is everyones responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk. Staff are expected to wear/use protective equipment when needed or as required at each site.
• Service Technicians are required to provide basic hand tools. *Subject to each states regulations.
• Offer Core Health and Fitness Preventative Maintenance, Paid Service and Extended Warranty Product to customer throughout day-to-day activity.
• Refer customers who have questions about new products to your sales team Keep Sales informed of upcoming purchases or needs customers are planning.

Job Specific Competencies

• Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Dependability- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Problem Solving/Analysis - Breaks down problems into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts.
• Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Lifts and carries items weighing up to 50 pounds on a regular basis and 70 pound or more on occasion.
• Walking and Standing - Requires moving around
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours
• Requires driving to customer locations in company vehicle.
• Able to walk/run/lift to test equipment for issues and when work is completed to test unit.
• Be dressed appropriately with protective gear that is required for each site

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in a field based environment. Involves frequent interaction with internal and external customers.

Position Status

Level: Staff

FLSA: Non -Exempt - (Hourly rate negotiable based on experience level)

Supervises: N/A

This job description reflects managements assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at hr@corehandf.com and direct assistance will be provided.