Demo

Guest Service Agent RC

Core Hotels and Resorts
Corning, NY Other
POSTED ON 3/28/2025
AVAILABLE BEFORE 11/14/2025

Job Details

Job Location:    Radisson Corning - Corning, NY
Position Type:    Full-Time/Part-Time
Education Level:    High School
Salary Range:    Undisclosed
Job Shift:    Any
Job Category:    Hospitality - Hotel

Description

Team Members are expected to always display Core Hotels & Resorts’ Core Values:

  1. Be incredibly friendly & positive
  2. Serve & respect others
  3. Be smart about our business
  4. Enthusiastically reimagine

Summary: The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This individual often provides the first point of contact for guests and is responsible for creating an excellent first impression.

Essential Functions

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments and location.
    • All room rates, special packages and promotions.
    • Daily house count and expected arrivals/departures.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations and times.
  • Ensure that current information on rates, packages and promotions is available at the Front Desk.
  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
  • Monitor the hotel front entrance and resolve any congested situations.
  • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
  • Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
  • Maintain a neat and presentable front desk area.
  • Monitor guest mail and ensure that it is processed according to procedures.
  • Monitor and ensure that express check-outs are processed through the system.
  • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
  • Assist guests with reports of lost/stolen articles, following hotel policy.
  • Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
  • Ensure security of guest rooms.
  • Other duties as assigned.

Qualifications


Education & Experience

  • High school diploma or equivalent
  • Prior hospitality experience preferred. 
  • Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
  • Previous experience with Windows, Office, and Opera or similar property management system

Work Conditions

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking.
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
  • Works near others, usually within a few feet.
  • May work in a noisy or distracting environment.
  • Have a very high level of social contact. Interact frequently with guests in person and by telephone.
  • Frequent and long-term screen use.

 

Requirements

  • Authorized to work in the United States
  • Ability to multi-task and prioritize duties.
  • Able to communicate effectively in English.
  • Possess excellent verbal and written communication skills.
  • Strong computer skills.
  • Able to work well under pressure.
  • Able to accurately follow instructions, both verbally and written.
  • Must be able to work in a fast-paced environment.
  • Must have excellent listening skills.
  • Must always ensure a teamwork environment.
  • Ability to work a flexible schedule that may include evenings, weekends and holidays.
  • Ability to resolve problems/conflicts in a diplomatic and tactful manner.
  • Passion for creating an exceptional experience for all guests.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Guest Service Agent RC?

Sign up to receive alerts about other jobs on the Guest Service Agent RC career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$37,364 - $49,338
Income Estimation: 
$47,129 - $61,962

Sign up to receive alerts about other jobs with skills like those required for the Guest Service Agent RC.

Click the checkbox next to the jobs that you are interested in.

  • Carpentry Skill

    • Income Estimation: $42,367 - $56,138
    • Income Estimation: $45,665 - $61,386
  • Facility Maintenance & Coordination Skill

    • Income Estimation: $42,367 - $56,138
    • Income Estimation: $48,721 - $70,931
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Core Hotels and Resorts

Core Hotels and Resorts
Hired Organization Address Muncie, IN Other
Job Details Job Location : Holiday Inn Express Muncie - Muncie, IN Position Type : Full-Time/Part-Time Education Level :...
Core Hotels and Resorts
Hired Organization Address Muncie, IN Other
Job Details Job Location : Holiday Inn Express Muncie - Muncie, IN Position Type : Part Time Education Level : High Scho...
Core Hotels and Resorts
Hired Organization Address Muncie, IN Other
Job Details Job Location : Holiday Inn Express Muncie - Muncie, IN Position Type : Full Time Education Level : High Scho...
Core Hotels and Resorts
Hired Organization Address Corning, NY Other
Job Details Job Location : Radisson Corning - Corning, NY Position Type : Seasonal Education Level : High School Salary ...

Not the job you're looking for? Here are some other Guest Service Agent RC jobs in the Corning, NY area that may be a better fit.

Guest Room Attendant RC

Core Hotels and Resorts, Corning, NY

Hotel Guest Service Agent

Hampton Inn Elmira/Horseheads, Horseheads, NY

AI Assistant is available now!

Feel free to start your new journey!