What are the responsibilities and job description for the Senior Business Process Analyst - Defense Travel Administrator position at Core One?
Join our team at Core One! Our mission is to be at the forefront of devising analytical, operational and technical solutions to our Nation's most complex national security challenges. In order to achieve our mission, Core One values people first! We are committed to recruiting, nurturing, and retaining top talent! We offer a competitive total compensation package that sets us apart from our competition. Core One is a team-oriented, dynamic, and growing company that values exceptional performance!
*This position requires an active TS/SCI clearance.*
Responsibilities:
- Expert knowledge of the Defense Travel System
- Working knowledge of reviewing, interpreting, coordinating, and responding to internal control; issues and solutions
- Possess an understanding of the Travel Office missions and responsibilities, to fulfill the duties associated win the conduct of the Defense Travel System requests (ODTA level) in support of Army staff operations
- Experience in resolving customer service issues for DTS to include Government Travel Card Charge Card related questions
- Experience in coordinating and tracking trouble tickers, refer appropriate issues to Defense Travel Management Office (DTMO), Tier Three Level Help Desk roles and Travel Assistance Center, in order to resolve customer issues that cannot be handled at the local level
- Knowledge of STA organization structure, verify the DTS user permission levels, provide an appropriate seperation of dutues and manage the organization's DTS training program as defined in DODI 5154.31 Vol 3
- Experience in providing support to incoming and outgoing personnel in Government Travel Card Program, process GTC credit application, create/modify GTC user profiles within CitiDirect, maintain the GTC database, conduct monthly GTC review, prepare draft monthly GTC reports, and assist in inspection preparations of GTC program.
- Working knowledge to disseminate new guidance via email and/or G-2 intranet portal pertaining to DTS
- Attend conferences or meetings related to DTS and provide DAMI-RI with any updates that impact ODCS G-2.
Requirements:
- Possess a DTA certification from DTMO within 2 years, or other relevant trainings/certifications
- Shall have a minimum of one year of DTS Local Level Service Help Desk experience, to include ODTA support; ability to prepare and/or review DTS Standard Operating Procedures (SOP) and provide relevant recommendations for improving established processes; Possess good oral and written communication skills.
Security Clearance:
- Active TS/SCI clearance
Core One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
