What are the responsibilities and job description for the Senior System Support Analyst position at Core Technology Solutions?
Seeking a Senior System Support Admin local to Columbia, SC. This position is a long term contract (12 month minimum). Shift hours are from 10p-7a.
What you will do in this role:
- Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc.
- Participate in work sessions for system support and problem resolution.
- May provide coordination in workload transition tasks.
- Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications.
- Provide support for moderate to complex system/production performance concerns.
- Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
- Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution.
- Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
- Evaluate system performance in real-time as well as via reports for release related issues.
- Monitor and report on scheduled batch and online applications for successful/unsuccessful execution.
- Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved.
- Verify Production and Test environments are up and functioning properly.
- Perform testing responsibilities as need.
- Review and/or create documentation for accuracy, future problems, and company standards.
- Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
- Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
Required Experience:
- Comprehends data storage techniques, database philosophy, database management, and programming techniques.
- Strong understanding of the requirements for maintaining production systems and the effect of program changes.
- Understands how to use structured techniques in new program development.
- Strong understanding of development, quality assurance, and integration methodologies. Strong communication and interpersonal skills.
- Required Software and Other Tools: Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
- Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.
Required Education:
Bachelor's degree in Computer Science, Information Technology or other job related degree. Required Work Experience: 4 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience
