What are the responsibilities and job description for the HVAC/Plumbing Dispatcher position at Core Values Talent?
Core Values Talent was built on the belief that great careers start with the right fit. Our commitment to cultural alignment ensures success for both individuals and businesses.
HVAC / Plumbing Dispatcher
About Us
Core Values Talent is dedicated to connecting talented individuals with companies where they can thrive. We specialize in ensuring cultural fit and fostering growth for both candidates and employers. Join us and take the next step in your career.
Job Summary
The Plumbing / HVAC Dispatcher is a dual-role position that combines efficient coordination of service calls with the preparation of accurate quotes and estimates for residential and commercial Plumbing / HVAC projects. Operating in the dynamic and fast-paced environment of New York City, this role requires strong organizational skills, a customer-focused mindset, and technical knowledge of Plumbing / HVAC systems to provide clients with reliable service and competitive pricing.
Key Responsibilities
- Schedule and dispatch technicians for service, maintenance, and emergency calls, prioritizing efficiency and customer satisfaction.
- Monitor and manage technician schedules, optimizing routes to minimize travel time and maximize productivity.
- Communicate job details, updates, and any schedule changes to field technicians promptly.
- Respond to customer inquiries via phone, email, or online platforms, providing timely and professional support.
- Coordinate with customers to understand their service needs and provide clear ETAs for technician visits.
- Address customer concerns or complaints effectively, ensuring a positive experience.
- Gather necessary information from customers, technicians, or site visits to prepare accurate quotes for Plumbing / HVAC repairs, installations, and maintenance services.
- Use estimating tools or software to calculate labor, material, and equipment costs.
- Present estimates to customers, explaining pricing details and addressing any questions or concerns.
- Maintain accurate records of service calls, job statuses, quotes, and invoices using dispatching and CRM software.
- Verify completion of jobs, update records, and process billing in collaboration with the finance team.
- Track and manage inventory or parts required for quoted jobs to ensure timely completion.
- Resolve scheduling conflicts, technician availability issues, and other logistical challenges.
- Assist technicians in troubleshooting field problems or escalate complex issues to supervisors.
- Act as a liaison between customers, technicians, and suppliers to facilitate seamless operations.
- Ensure all quotes, estimates, and dispatch activities comply with company policies and local regulations.
Qualifications
What They Offer
How to Apply
Click "Apply Now" to submit your resume and cover letter. We look forward to learning more about you!
Core Values Talent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
