What are the responsibilities and job description for the Call Center Agent position at Core X Plug?
About Core X Plug
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description
We are seeking motivated and enthusiastic individuals to join our team as Call Center Agents. In this fast-paced and dynamic environment, you will play a crucial role in ensuring customer satisfaction by providing top-notch support and assistance through various communication channels. Our ideal candidates are not only excellent communicators but also problem solvers who can effectively handle customer inquiries, complaints, and requests while delivering a positive experience.
Pay Range
$1050 - $1350 weekly
Responsibilities
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description
We are seeking motivated and enthusiastic individuals to join our team as Call Center Agents. In this fast-paced and dynamic environment, you will play a crucial role in ensuring customer satisfaction by providing top-notch support and assistance through various communication channels. Our ideal candidates are not only excellent communicators but also problem solvers who can effectively handle customer inquiries, complaints, and requests while delivering a positive experience.
Pay Range
$1050 - $1350 weekly
Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Provide accurate information regarding products and services
- Assist customers with inquiries, complaints, and technical issues
- Document customer interactions and maintain accurate records
- Follow up with customers to ensure their issues have been resolved
- Collaborate with team members to achieve performance goals
- High school diploma or equivalent; further education is a plus
- Proven experience in customer service or call center environment preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency in using computer systems and software applications
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Employee wellness programs
- Training and development opportunities
- Opportunity for career advancement
Salary : $1,050 - $1,350
