What are the responsibilities and job description for the Events Operations Manager position at CORE:?
About CORE:
At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our collective performance, powered by dynamic engagement and exchange.
Position Summary:
The Event Ops Manager works closely with clients once they've signed a contract to finalize all event deliverables and execute the event onsite. This partner serves as the primary liaison between event sales and F&B execution.
The Specifics:
- Function as the primary point of contact for all confirmed event bookings and large reservations
- Oversee event set-up and service on-site. Liaise between members and on-site team leaders to ensure success of event from beginning to end.
- Manage and oversee furniture rental orders and other vendor deliverables
- Support Event Team in managing all member communications relating to events on a daily basis; reviewing and answering incoming inquiries, ensuring the highest quality experience for members is consistently delivered.
- Assist with the preparation of all proposals, contracts, and other event related materials.
- Ensure that pricing is appropriate and accurate on estimates and invoices.
- Arrange for and attend site visits, walk-throughs and tastings as needed.
- Make detailed BEOs and distribute them to all involved departments; Ensure information regarding event floor plans, external vendors, menus, and rental equipment requirements are communicated. Update forms as necessary.
- Maintains a strong working relationship with members/guests, vendors, and competitors.
- Assist in organizing and managing marketing folders, archives, members lists and databases as it pertains to the events department.
- Work closely with other Coordinators to improve best practices and processes, with focus on providing CORE: standards of service excellence
Ideal Attributes:
- Relentless curiosity
- Resourcefulness
- Resilience
Experience and Qualifications:
- At least 3 years relevant experience in event management and coordination; fine dining restaurant experience preferred
- Strong event sales, operations and management skills with proven track record of organizing and executing events
- Highly engaged in the industry with strong network of contacts and relationships as well as knowledge of current trends in the Events world
- Strong Computer Skills; Microsoft Office Suite, Tripleseat, Prismm and Salesforce preferred
- Strong interpersonal and communication skills; ability to communicate with chefs, F&B team and members/guests in a fast-paced environment, maintaining a hospitable manner with professionalism and poise
- Familiarity with A/V equipment and media devices; ability to set up and/or trouble shoot
- Ability to multitask and prioritize time with a high sense of urgency for problem resolution
- Ability to handle stress and remain calm under pressure
- Ability to accommodate a flexible schedule with late nights and holidays
- Eager to grasp departmental, company, event details, and existing systems
