Demo

Resource Navigator

CORE
Los Angeles, CA Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/2/2025

The Resource Navigator will conduct intake and refer and assist clients to resources and public assistance programs. This is a full-time 3-month long position with the possibility of extension.

We require all employees to comply with our Mandatory Vaccination Policy. As a condition of employment individuals will be asked to provide proof of compliance.

Key Responsibilities

  • Contact potential clients from outreach efforts to encourage participation and enrolling when appropriate
  • Conduct client intakes including collecting key information in a sensitive and nonjudgmental manner
  • Develop trust and rapport with clients and refer to programs and resources as needed
  • Assist clients with applications to public assistance programs such as Cal Fresh, Medi-Cal, etc.
  • Work closely with program staff to provide a continuum of services
  • Adhere to all program guidelines, policies, protocols and workflows
  • Update and shares community resources with program staff
  • Track and monitor program data and deliverables
  • Support staff members in training and capacity building on case management and resource navigation services
  • Other duties as assigned

Travel

  • Travel within Los Angeles County, including to CORE’s headquarters in the City of Los Angeles’ Chinatown District
  • Qualifications

  • Bachelor’s degree in related filed or two years’ experience in resource navigation or equivalent experience
  • Minimum 1-2 years in experience in resource navigation and / or case management, preferably in the public or non-profit sector
  • Demonstrated experience working families from diverse age, cultural, ethnic and socioeconomic backgrounds
  • Demonstrated experience with data management and coordination
  • Demonstrated experience in identifying and developing partnerships with organizations to meet needs of low-income clients
  • Demonstrated experience in health and / or nutrition programs a plus.
  • Ability to work independently and as part of a team
  • Ability to empathize and establish supportive rapport with clients while maintaining professional boundaries
  • Excellent written and verbal communication skills
  • Proficient in MS Office applications and referral platforms
  • Work proactively with little supervision
  • Flexible and adaptive to a frequently changing environment
  • Close attention to detail and a high level of accuracy
  • Experience working with FEMA Individual Assistance programs highly preferred
  • Bilingual in English and Spanish or another language highly preferred
  • CORE Southern California is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. We are committed to building a community-focused, inclusive team that reflects the diversity of the residents we serve.

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