What are the responsibilities and job description for the Customer Service Representative (warranty registration process) position at Corelleaf Design Studio?
Job Description
Typical task breakdown:
Support Engine warranty registration process:
o Verify customer submitted Warranty registration data
o Submit customer registration data to SIMSi team
o Enter customer data into IPSD Salesforce; share lead data with client Dealer, client Insurance, Aftermarket field teams
o Contact customers to respond to inquiries or to notify them of warranty registration status
o Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Interaction with team:
Sales and Marketing teams
Work environment:
Office setting
Education & Experience Required:
High school diploma or GED plus 2 or more related experience
Associates or Bachelor degree in communication or related study, no experience required
Technical Skills
(Required)
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as Microsoft 365 suite
(Desired) Familiar with Salesforce
Soft Skills
(Required)
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one’s time.
(Desired)
Upselling ability
Notes:
Flexible: Core Hrs 7.30am - 4.30pm
Job Type: Contract
Pay: $17.87 - $21.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- Peoria, IL 61629 (Preferred)
Ability to Relocate:
- Peoria, IL 61629: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $21
