What are the responsibilities and job description for the Desktop Support Technician position at Corelleaf Design Studio?
Qualifications:
- Experience: Minimum of 5 years of experience in desktop support or similar role.
- Education: A degree in Information Technology, Computer Science or related field.
- Certifications: Relevant certifications (e.g., Microsoft, Apple, CompTIA, A ) are a plus.
- Technical Skills: Strong knowledge of PC/MAC OS, hardware and software troubleshooting; Proficiency in SCCM, JAMF, Office365, and Adobe Creative Cloud applications.
- Familiarity with ServiceNow or other comparable ticketing and asset management tools.
- Inventory Management: Experience in general inventory management and asset tracking.
- AI Integration: Familiarity with supporting AI tools and their integration with office products.
- Problem-Solving: Strong analytical and troubleshooting skills. With a systematic approach to problem resolution.
- Communication: Excellent verbal and written communication skills.
- Organized: Ability to manage multiple tasks and prioritize effectively.
- Customer Service: Ability to deliver high-quality customer service and support.
Working Conditions:
- Environment: Office environment with occasional remote support.
- Schedule: Full-time position with potential for occasional after-hours support.
- Equipment: Company-provided tools and equipment necessary for the role.
- If you are a motivated IT professional with a passion for desktop support and a drive to enhance user productivity through effective technical solutions, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional IT support and contributing to the success of our organization.
Competencies:
- Team Collaboration: Demonstrated ability to work effectively in a team environment, fostering a positive and collaborative workplace culture.
- Technical Proficiency: Proficiency in using and supporting various software applications and operating systems, coupled with an aptitude for learning new technologies quickly.
- Adaptability: Flexibility to adapt to changing priorities and to manage multiple tasks simultaneously in a fast-paced environment.
- Customer Focus: A strong customer-centric approach, with the capability to understand and respond to customer needs and to provide personalized support.
- Goal-Oriented: Proven track record of setting and achieving performance goals, with a focus on continuous improvement and excellence.
Note:
- Onsite 5 days a week
Job Type: Contract
Pay: $32.00 - $34.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Ability to Commute:
- Buffalo, NY 14228 (Required)
Ability to Relocate:
- Buffalo, NY 14228: Relocate before starting work (Required)
Work Location: In person
Salary : $32 - $34
