What are the responsibilities and job description for the Product Support Representative position at Corelleaf Design Studio?
Required Skills/Experience:
- Demonstrated professional communication skills with proven results both written and oral.
- Ability to work in a fast-paced environment and with metric-driven results.
- Demonstrated commitment to lifelong learning with the ability to understand complex systems.
- Proven ability to work collaboratively both in person and virtually.
- Attention to detail and accuracy.
- Ability to maintain a positive outlook within a fast-paced work environment.
- Willingness to travel up to 10% of the time.
Desired Skills/Experience:
- Experience working with CAN Communication Systems on vehicles.
- Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.
- Experience with client 7R, 8R, and 9R tractors.
- Experience utilizing client aftermarket software systems such as ServiceCenter, Service ADVISOR™, Parts ADVISOR™, CCMS, and various Tableau or PowerBI dashboards and reports.
- Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.
- Experience with technical instruction and influencing without authority.
Education:
- 2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.
Additional Information:
- Candidate will need metatarsal shoes for occasional time spent on the factory floor.
- Annual training events may require travel to other client locations.
- May drive a Gator while inside the factory. May also drive a Tractor for training.
- Manager is open to recent graduates who have a technical background in agriculture or construction equipment and experience with electrical systems, hydraulic systems, and/or engines.
- Business casual dress code.
- Note from the Hiring Manager: Candidates must have technical experience and a willingness to learn. The primary responsibility is problem resolution and answering cases.
Notes:
Schedule: 9 am to 6 pm, Monday through Friday.
Occasional overtime may be approved at manager discretion during busy seasons. Onsite 4 days per week, with option for remote work 1 day per week).
The manager will be flexible with the candidate to manage personal commitments as needed (ex. doctor appointments).
Travel: Up to 10% domestic travel required
Job Type: Contract
Pay: $30.00 - $31.30 per hour
Expected hours: 40 per week
Shift:
- Morning shift
Ability to Commute:
- Waterloo, IA 50703 (Preferred)
Ability to Relocate:
- Waterloo, IA 50703: Relocate before starting work (Preferred)
Work Location: In person
Salary : $30 - $31
