Product Support Representative

Required Skills/Experience:

• Demonstrated professional communication skills with proven results both written and oral.
• Ability to work in a fast-paced environment and with metric-driven results.
• Demonstrated commitment to lifelong learning with the ability to understand complex systems.
• Proven ability to work collaboratively both in person and virtually.
• Attention to detail and accuracy.
• Ability to maintain a positive outlook within a fast-paced work environment.
• Willingness to travel up to 10% of the time.

Desired Skills/Experience:

• Experience working with CAN Communication Systems on vehicles.
• Experience diagnosing Electrical, Hydraulic, and Mechanical systems found on off-road equipment.
• Experience with client 7R, 8R, and 9R tractors.
• Experience utilizing client aftermarket software systems such as ServiceCenter, Service ADVISOR™, Parts ADVISOR™, CCMS, and various Tableau or PowerBI dashboards and reports.
• Ability to read and comprehend technical schematics, theory of operation, and diagnostic procedures.
• Experience with technical instruction and influencing without authority.

Education:

• 2 or 4-year Degree in any technical, software, business, or other related fields, or equivalent related work experience.

Additional Information:

• Candidate will need metatarsal shoes for occasional time spent on the factory floor.
• Annual training events may require travel to other client locations.
• May drive a Gator while inside the factory. May also drive a Tractor for training.
• Manager is open to recent graduates who have a technical background in agriculture or construction equipment and experience with electrical systems, hydraulic systems, and/or engines.
• Business casual dress code.

• Note from the Hiring Manager: Candidates must have technical experience and a willingness to learn. The primary responsibility is problem resolution and answering cases.

Notes:

Schedule: 9 am to 6 pm, Monday through Friday.
Occasional overtime may be approved at manager discretion during busy seasons. Onsite 4 days per week, with option for remote work 1 day per week).
The manager will be flexible with the candidate to manage personal commitments as needed (ex. doctor appointments).
Travel: Up to 10% domestic travel required

Job Type: Contract

Pay: $30.00 - $31.30 per hour

Expected hours: 40 per week

Shift:

• Morning shift

Ability to Commute:

• Waterloo, IA 50703 (Preferred)

Ability to Relocate:

• Waterloo, IA 50703: Relocate before starting work (Preferred)

Work Location: In person

Salary : $30 - $31