What are the responsibilities and job description for the Customer Service Representative position at Corestaff Services?
Corestaff Services is seeking a dedicated Customer Service Representative for a full-time contract-to-hire position. This role offers the opportunity to work on-site at a facility in Severn, MD, collaborating closely with a dynamic team of Customer Service Representatives.
Responsibilities:
- Work closely with a small team of Customer Service Representatives to address customer inquiries promptly and professionally.
- Troubleshoot and resolve customer issues with efficiency and accuracy.
- Input orders into the system accurately, ensuring all relevant details are captured.
- Track orders throughout the fulfillment process, providing updates to customers as needed.
- Maintain a high level of product knowledge to effectively assist customers and provide solutions.
Qualifications:
- Previous experience in a business-to-business customer service role.
- Previous experience working for a paper/packaging company is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Pleasant attitude.
- Ability to thrive in a fast-paced environment and work effectively within a team.
- Proficiency with computer systems and software applications.
- High school diploma or equivalent required; additional education or training in customer service is a plus.
