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Desktop Support Technician

CoreTechs
Palo Alto, CA Full Time
POSTED ON 3/2/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

Desktop Support Technician

Palo Alto, CA 94304 – Onsite

A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work

JOB DUTIES AND RESPONSIBILITIES :

  • Provide hardware and software support - In an efficient and professional manner assist user issues
  • Customer Service - Assist users in a prompt and courteous manner
  • Special Projects - Various tasks and other non-technical responsibilities will be required

QUALIFICATIONS :

  • Experience in a corporate helpdesk and / or desktop support environment is preferred
  • Consider themselves as "tech-savvy and willing to learn new ideas
  • Must understand and communicate technical concepts and provide clear technical instructions in simple terms
  • Excellent customer service skills to work effectively with clients
  • Understanding of Windows 10 Operating System
  • Understanding of Mac OS is a plus
  • Ability to work well with other people in a team-oriented environment
  • Ability to professionally handle conflicts
  • Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
  • Must be able to follow through procedures and protocols as outlines by senior management

    • We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

    req25-00062

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